Benefits:

Bonus based on performance

401(k)

Employee discounts

Health insurance

Paid time off

Competitive salary

Dental insurance

Free food & snacks

Position Summary

Office Service Manager is responsible for the day‑to‑day oversight of a professional office environment, ensuring that workplace operations, facilities, and support services run smoothly and efficiently. Working closely with organizational leadership and managing a small team, this individual serves as the primary contact for facilities, office logistics, records administration, vendor coordination, and general operational support. The role requires an on‑site presence and a strong commitment to maintaining a high‑quality, service‑oriented work environment for all employees.

Key Responsibilities

Operational & Facilities Oversight

Maintain the functionality, safety, and professional appearance of the office environment.

Manage operational staff, assign daily tasks, and establish performance expectations.

Lead space management initiatives, including office moves, reconfigurations, and workspace optimization.

Conduct routine walkthroughs to identify maintenance needs and improvement opportunities.

Coordinate with building teams and approved partners for facility maintenance, including systems such as HVAC, lighting, and plumbing.

Oversee procurement and inventory for office supplies and workplace necessities.

Support emergency and safety preparedness initiatives and participate in related organizational programs.

Vendor & Service Management

Serve as the main liaison between the organization and external building or facility partners.

Source, coordinate, and oversee external vendors providing maintenance, cleaning, repairs, and specialized services.

Negotiate service agreements and ensure service-level commitments are met.

Review and approve invoices and vendor billing.

Mailroom, Printing, & Records Administration

Oversee mail, package handling, courier services, and related workflows.

Ensure office equipment—such as printers and multifunction devices—is properly maintained and supplied.

Manage physical and digital records programs in alignment with regulatory, policy, and organizational requirements.

Support ongoing digitization efforts and develop or update procedures as needed.

Event & Meeting Support

Provide operational support for meetings, events, and internal gatherings, including room setup, furniture configuration, AV coordination, and logistics.

Partner with administrative and operational teams to ensure seamless execution of office activities.

General Operational Support

Respond to ad hoc requests from employees and leadership.

Assist with departmental projects, reporting, and budget-related tasks as assigned.

Skills, Knowledge & Abilities

Strong service orientation with professionalism, discretion, and attention to detail.

Reliable, adaptable, and solution‑oriented, with a positive approach to both routine and complex tasks.

Able to multitask effectively and manage competing priorities.

Excellent communication skills and ability to work collaboratively with colleagues and external partners.

Working knowledge of facilities operations, office systems, and vendor management.

Comfort with technology platforms related to document management, work orders, and standard office software.

Education & Experience

Bachelor’s degree required.

Prior experience in a professional services or corporate environment preferred, with multiple years of facilities or operations management responsibilities.

Experience supervising a team or leading operational functions.

Work Conditions

Occasional after-hours support may be required for projects or operational needs.

The role involves standard office activities and occasional light physical tasks (e.g., moving supplies or materials).

Primarily an on‑site role with defined in‑office expectations.

Flexible work from home options available.