Community Success Tech II

(Maintenance Tech II)

COMMUNITY SUCCESS DIVISION

Hourly Pay + Commission + Bonuses + Benefits

Who We Need

We're seeking a versatile maintenance professional who can transform everyday repairs into positive resident experiences. As our Community Success Tech, you'll serve as the primary in-unit service provider—handling a wide range of maintenance needs with skill and care while contributing to the overall property appearance and functionality that makes our communities places where vivid stories can unfold.

What You'll Do

In this role, you'll blend technical versatility with relationship building:

• In-Unit Service : Respond to and resolve resident work orders across multiple technical areas including basic plumbing, electrical, HVAC, appliance, and general repairs.
• Preventative Maintenance : Execute scheduled preventative maintenance tasks that extend system life and prevent resident inconvenience.
• Emergency Response : Provide prompt, effective response to maintenance emergencies, minimizing impact on residents and property.
• Curb Appeal Contribution : Actively maintain property appearance by addressing visible maintenance needs and participating in property-wide upkeep efforts.
• Resident Interaction : Create positive maintenance experiences through clear communication, respectful home entry practices, and thorough follow-up.
• Team Support : Assist the Regional Facilities Manager and specialized team members with larger projects and turn preparation as needed.
• Issue Identification : Recognize when problems require specialized expertise and effectively coordinate with Maintenance Specialists or vendors.
• System Knowledge : Maintain working knowledge of property systems and common resident questions to provide informed, helpful service.

Your Impact Will Be Measured By

• Work order completion time and quality
• First-time resolution rate for resident requests
• Resident satisfaction with maintenance service
• Preventative maintenance task completion
• Emergency response effectiveness
• Contribution to overall property appearance and functionality
• Team collaboration and support effectiveness

The Ideal Match

You're a hands-on problem solver with broad technical skills across multiple maintenance disciplines. Your approach balances technical competence with genuine care for resident experience, understanding that how you interact with residents is as important as the repairs you complete. You take pride in creating well-maintained living environments and approach each day with flexibility and a service mindset. Experience in residential maintenance or facilities management is essential, as is your ability to prioritize effectively in a varied role.

Compensation & Position Details

• Base Pay : $26-28/hour, paid semi-monthly
• Bonus Structure : Share of renewal bonuses and annual performance bonus, subject to the terms of the company's bonus program, which may be amended from time to time
• Reports to : Regional Facilities Manager
• Location : Field position across multiple properties, based at Midtown Square Apartments, Seattle

Perks & Benefits at Forge We believe people thrive when they’re supported—at work, at home, and in their communities. That’s why our benefits go beyond the basics to reflect what matters most:

Healthcare

• 100% employer-paid Medical, Dental, and Vision coverage for you

Paid Time Off

• 20 days of PTO per year (accrued)
• 2 Service Days (1 Personal, 1 Community)
• 8 Paid Holidays + 2 Floating Holidays

Wellness

• Calm App membership for mental well-being
• Regence Rewards & Advantage wellness programs

Financial Security

• 401(k) with 100% employer match up to 4%
• $20,000 employer-paid Life Insurance

Communication Support

• $75 monthly cell phone stipend

Long-Term Growth

• 1 extra PTO day for each year of service (starting after 5 years)
• 30-day Sabbatical after 10 years with Forge

Benefits are subject to change throughout employment

Connection to Our Mission

Your role directly embodies our mission to make space for people to live vivid stories in valued communities. Your success means transforming what could be transactional interactions into meaningful relationships that build the foundation for vibrant, valued communities.

About Forge Management

We’re a new kind of property management company—built on decades of industry experience, but designed for today’s challenges. Our team brings together seasoned professionals from multifamily operations, compliance, and HR, united by a bold vision: to centralize core functions and empower on-site teams. By streamlining systems and standardizing support, we reduce friction, boost transparency, and create space for what matters most—resident satisfaction, employee growth, and operational excellence.