QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The basic requirements listed below are representative of the knowledge, skill, and/or ability required but is not intended to be an all-inclusive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

Clean common areas including lobby, breakfast area, public restrooms, hallways and any other spaces, as assigned

Stock housekeeping rooms with supplies and clean linen, while removing soiled linen

Perform carpet cleaning in guest rooms & public areas, as needed and according to preventative maintenance schedule

Perform property walks and identify areas that need attention

Identify and address minor maintenance issues throughout hotel, notifying Chief Engineer when appropriate

Fulfill guest requests made to front desk staff, including but not limited to toiletries, linens

Fill in for housekeeping shifts, as needed and cleans rooms in accordance to specific brand and company minutes per room standard

Maintain courteous and professional image at all times

Wash, dry, and fold laundry as needed

All other duties as assigned

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner

Customer Service – Responds promptly to customer need; responds to requests for service and assistance

Team Work – Contributes to building a positive team spirit

Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment free environment

Organizational Support – Follows policies and procedures including but not limited to, dress code policies

Adaptability – Able to deal with frequent change, delays, or unexpected events

Attendance/Punctuality – Is consistently at work and on time

Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan

Initiative – Asks for and offers help when needed

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently

Professionalism – Treats others with respect and consideration regardless of their status or position

Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality

Quantity – Meets productivity standards; completes work in timely manner

Safety & Security – Observes safety and security procedure; reports potentially unsafe conditions; uses equipment and materials properly