Job Description

Summary

The Branch Manager II is senior level operations position that ultimately responsible for the oversight of multiple locations and market hub for our YORK Factory Direct business in our Missouri Region as part of the Bosch Home Comfort Group. This in includes, but not limited to: Safety and Quality management, maintaining positive employee well-being, enhancing customer service and the customer experience, growing sales in both in units and parts and supplies, inventory management, and P&L and Budget oversight.

Essential duties and responsibilities

You will be responsible for supporting regional sales and operations activities and overseeing all aspects of the branch or branches under responsibility.

• * Create and maintain a culture of Zero Harm. Zero Harm is our vision that aims to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment. It is a commitment to ensure the safety and well-being of employees, contractors, and all individuals involved in our operations.
  

  • Ensure all personal are properly trained on equipment they operate, with a special focus on vehicle safety and forklift safety.
  • Ensure incidents, near-misses, and unsafe conditions are properly reported, investigated, and eliminate in a timely manner.
  • Ensure PPE compliance.
  • Ensure that the branch is delighting our customers by providing quality products and services which meet or exceed their requirements and evolving expectations. This is achieved through a commitment to continuous improvement and the pursuit of a zero-defect culture.
  • Manage customer relationships and enhance the customer experience.
  • Support and maintain an efficient operation in accordance with current guidelines, policies, practices, and procedures.
  • Develop and train all employees at the branch to ensure they are knowledgeable maximize the breadth of skills to ensure the efficient operation of the branch. This incudes: hiring, providing evaluation and constructive feedback and coaching, and progressive discipline when appropriate by partnering with management and Human Resources.
  • Maintain inventory control within branch and region to adequately serve customers while maintaining a minimum of 98% SKU accuracy.
  • Manage all shipping and receiving activities to assure that products are handled and stored in a safe and efficient manner.
  • Manage the product selection function for the location.
  • Oversee pricing and margins on orders and make appropriate adjustments when warranted.
  • Administer the Factory Warranty policies and include review and approval of warranty claims and the proper disposition of defective items.
  • Other duties as directed.

Qualifications

Qualifications, Education and/or Experience

• 5-10 years of branch/warehouse operational management experience.

• Proficiency in Windows and Microsoft Office software.

• Strong interpersonal, customer relationship and decision-making skills.

• Effective and professional communication and organization skills.

• Strong analytical skills and a positive human relations orientation.

• HVAC industry experience preferred.

Additional Information

Equal Opportunity Employer, including disability / veterans

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.