Benefits:

401(k)

Health insurance

Paid time off

Opportunity for advancement

Job Description The Factory Office Coordinator supports daily office and production activities in a manufacturing environment. This role assists with purchasing, customer service, order entry, and basic production coordination. The position does not include supervisory responsibilities and is suitable for an organized, detail‑oriented individual looking to grow in manufacturing or operations.

Essential Duties and Responsibilities

Office Administration & Coordination

Serve as a point of contact for internal teams, customers, and vendors

Answer and route incoming phone calls and emails

Maintain accurate records, schedules, and documentation

Purchasing & Inventory Management

Assist with ordering materials and supplies from approved vendors

Create and process purchase orders in the ERP system

Monitor inventory levels and report shortages or discrepancies

Coordinate inventory counts and adjustments with warehouse and production teams

Customer Service & Order Processing

Respond to customer inquiries via phone, email, or online portal

Process order updates, cancellations, returns, and warranty requests

Help resolve basic order or product issues in a timely manner

Basic Production Planning Support

Assist the Production Planner with tracking schedules and material needs

Communicate order requirements and updates to production teams

Report inventory discrepancies or defects to the appropriate department

Qualifications

High school diploma or equivalent required

Previous experience in an office, manufacturing, or customer service role preferred

Basic computer skills; experience with ERP or order entry systems a plus

Strong organizational and communication skills

Ability to multitask and work in a fast‑paced environment

Work Environment

Factory and office setting

On‑site position