Richardson, TX - Salary Range 80K - 85K

Job Brief

The Factory Built Network Supervisor is responsible for leading the planning, commissioning, quality assurance, and shipping of Factory Built Networks. This role ensures that fully integrated packet-optical networks are delivered on time, at the highest quality standards, and ready for deployment in the field. The Supervisor oversees day-to-day operations of the Factory Built Network team, partners cross-functionally with Operations, Project Management, and Leadership, and drives continual improvement across people, process, and performance.

Responsibilities

• Develop and maintain a detailed work plan to ensure on-time delivery of Factory Built Networks
• Forecast staffing needs and secure adequate resources (employees and contractors) in advance
• Oversee daily operations including morning stand-ups, weekly project calls, and cross-department coordination
• Hire, onboard, and mentor team members; provide coaching and ongoing training on Standard Operating Procedures
• Promote a culture of accountability, safety, and continuous learning
• Conduct performance reviews and ensure career growth opportunities
• Ensure adherence to quality standards, LEAN practices, and safety protocols
• Complete routine quality inspections and audit peer review compliance
• Lead root cause analysis of issues and implement corrective/preventive actions.
• Maintain internal audit logs and required documentation to support ISO9001/TL9000 compliance
• Coordinate closely with Operations to manage material ingress/egress, inventory accuracy, and RMAs
• Identify, order, and maintain proper stock of installation-related materials
• Develop packaging & IRM kitting solutions specific to each project
• Define and track KPIs such as on-time delivery rate, rework percentage, and inventory accuracy

Requirements

• Strong written and verbal communication skills, with the ability to influence cross-functional stakeholders
• 3+ years of managerial experience, preferably in telecom, networking hardware, electronics assembly, or related industries
• Proven experience in logistics, factory management, or manufacturing operations
• Demonstrated ability to create schedules, forecast resources, and consistently meet deliverable dates
• Experience with LEAN manufacturing/warehousing processes; Six Sigma certification a plus
• Proficiency with ERP/CRM and reporting tools (NetSuite, Salesforce, Excel)