Job Description

THE JOB:

FactoryFix is currently seeking a customer-centric, energetic and highly-motivated individual to join our Customer Success Team. As a Customer Success Manager, you will be responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction of ROI, leading to strong renewals and growth opportunities. You will work closely with the Sales and Product Management teams to ensure our services are delivered successfully.

YOU’LL SPEND THE MAJORITY OF YOUR TIME:

• Building relationships with assigned customers

• Working with our customers to ensure they are effectively leveraging our platform and finding value in our services

• Becoming an expert on FactoryFix and educating customers on the use and benefits of our platform

• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth

• Drive upgrade revenue through increased product adoption and increased usage

• Review applicants and identify qualified candidates for our customer’s jobs

• Prescreen and match qualified candidates to ensure they're a good fit for our clients

• Work directly with our customers to ensure the job descriptions and incoming candidates are satisfactory

• Use various recruiting and sourcing tools to find qualified candidates when jobs are not getting enough applicants

• Help identify bugs or new features that would be good to add to our platform

• Help train the algorithms that our platform uses to identify and qualify new candidates against a job description

WHAT WE’RE LOOKING FOR:

• Bachelor’s degree and 1-3 years of experience in a customer-facing role such as Customer Success, Recruiting/Staffing, Customer Support or Account Management

• Possess strong phone, written and verbal communication skills

• Confident, high energy, self-motivated and a true team player

• Demonstrated ability and desire to work and excel in a fast-paced environment

AND NOW A LITTLE BIT ABOUT US….

FactoryFix is a fast-growing, venture-backed career marketplace for manufacturing workers. Our software and service helps manufacturing workers find a job and manage their career. We're using technology to give manufacturing recruiting a much-needed speed and quality boost while solving the number one problem in this industry. We're backed by top venture firms and we're growing and moving fast.

WORKING HERE IS INCREDIBLE BECAUSE:

• We're moving quickly so things never get stale.

• We get to make a difference in the lives of manufacturing professionals.

• We are a very high caliber team of software engineers, designers, sales leaders, account executives and more.

• We know there is more to life than just work, so we all take the time to hang out with our family and friends.

• We pay a real salary, and equity, and we've got you covered when it comes to your health (medical, vision, dental).

• Plenty of vacation, so take a break when you need it!

• We have a great family leave policy, so you can spend time bonding with any new additions to your family.

WHAT WE OFFER:

• Base salary + Quarterly bonuses

• Health, vision and dental benefits

• Stock options for equity in the company