Job Description

JOB TITLE

Business Assistant

REPORTS TO

HR Manager

JOB PURPOSE

Business Assistant will assist with managing daily office operations, communicate with the business office, manage calls and requests from external customers, stakeholders, vendors and contractors. BA will support the staff of the office with organization, filing (electronic and paper), client check-in/check-out, manage client requests as appropriate, support the needs and requests of the staff.

DUTIES AND RESPONSIBILITIES

Functional Area

Duties and Responsibilities

Operational support

• Day to day management of facility to ensure smooth business functioning
• Maintain telephone, fax, computer, IT resources and escalate issues when necessary
• Daily phone, email, face to face interactions with clients, client families, referral sources, approved vendors and contractors
• Screen calls, inquiries for appropriateness to escalate to appropriate Fairhaven colleague
• Conduct business in accordance with Fairhaven policy and procedures
• Maintain and enforce HIPAA requirements
• Self-manage training and development requirements and ask for assistance when necessary
• Process and manage medical requests according to FH guidelines in a timely manner
• Assist with chart auditing in accordance with CARF and insurance standards
• Assist with insurance verification and follow-up.
• Assist with daily financial duties; AP, TL billing, monthly statements, credit card processing, credit card coding, etc.

Facilities management

• Take necessary steps to resolve facilities issues, to include low or missing supplies, broken or inoperative equipment, trash or soiled/damaged items – and take actions to ensure long term resolution to recurring issues
• Maintain adequate levels of supplies in business office and facility

Appointments and scheduling

• Manage appointments and scheduling for clients, counselors, dietitian, family sessions
• Escalate appointment conflicts, as needed

Miscellaneous

• Take on additional responsibilities as needed

QUALIFICATIONS

• Bachelor’s degree or equivalent work experience in behavioral health or healthcare related field
• Clean driving record
• Microsoft Office product mastery preferred
• Behavioral health experience preferred

WORKING CONDITIONS

Residential treatment services are 24 hours per day, 7 days per week, 365 days per year. Partial hospitalization and intensive outpatient programs are 6 days per week (Monday – Friday from 8:30 AM to 8 PM and Saturday from 8:30 AM to 2 PM). Employees can expect to work on nights, weekends and holidays depending upon specific job role and location.

Fairhaven Treatment Center clients can be expected to have a severe trauma history, complicated by co-occurring conditions such as chemical dependency, dissociative disorders, severe PTSD, and other emotional and behavioral disorders. Prospective employees with a history of eating disorders, trauma or related conditions are advised to strongly consider the appropriateness of this work environment on personal mental health condition. All Fairhaven prospective and current employees are advised to seek treatment from a qualified medical or behavioral health professional in the event of a history of mental illness.

As an eating disorders treatment facility, employees in client-facing roles can be expected to eat meals with clients. Employees in client-facing roles must be able to demonstrate a healthy relationship with food as demonstrated by conforming to Fairhaven treatment standards.

PHYSICAL CONDITIONS

• Walk up/down stairs
• Ability to lift 25 lbs.

DIRECT REPORTS

Direct reports as assigned.

Job Type: Part-time

Pay: $15.50 per hour

Company Description

Fairhaven Treatment Center provides a full continuum of care for adolescent girls and adult women struggling with Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder and Other Specified Feeding or Eating Disorder (OSFED). Fairhaven specializes in treatment of eating disorders with co-occurring disorders including trauma and attachment disorders, as well as a history of addiction or substance use disorder. Fairhaven was founded in 2014 by Teri McCann, PhD, with a vision to provide full recovery from eating disorders by going beyond symptom control. Fairhaven is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) and is licensed to provide residential, partial hospitalization and intensive outpatient treatment. Located near Memphis, Fairhaven is easily accessible to clients and their families living in Tennessee, Arkansas, Mississippi, Kentucky, Missouri, and Alabama. Fairhaven also offers Transitional Living options for prospective clients that need a temporary living solution while in treatment in outpatient treatment. Fairhaven Treatment Center is a proud member of the Refresh Mental Health Network About Refresh Mental Health: Refresh Mental Health is the parent company of premiere outpatient mental health, substance abuse & eating disorder practices across the US. We are one of the largest and fastest growing private behavioral health companies in the US with over 700 clinicians and 21 practices in 15 states. We are actively seeking partnerships with counselors, therapists and other behavioral healthcare providers nationwide. Our goal is to provide an excellent working environment and resources for clinicians, so they can focus on what they do best — providing exemplary care to clients. EO Statement Refresh is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.