We're seeking a Head of Operations to join our rapidly growing to join organization.

Built based on 190 billion miles of driving data, Fairmatic's purpose is to save lives by building a world-class commercial fleet that encourages our customers to be safer on the road. This is an opportunity to be part of an exciting, ambitious company that is looking to find new ways to delight our customers in this commercial auto space. If you decide to apply for this role, you will be part of a founding team that will change insurance forever. At Fairmatic we promise you three things – our 3 T’s: Trust, Transparency & Tenacity.

About The Role 

The Head of Operations will hold the responsibility of building and leading the Insurance Operations function. Insurance Operations will be a vital part of the success of Fairmatic responsible for the end to end insurance processes, overseeing customer service and implementing technology solutions. Working proactively with internal stakeholders and external partners to continuously improve the design of Fairmatic’s operational processes, to scale our business and delight our customers.

Responsibilities

• Design, and continuously improve our end-to-end insurance operations & processes
• Create and lead a high performing team, demonstrating the Fairmatic values daily
• Develop trusting third party relationships to ensure maximum service and value
• Be open in everything you do, we will build a world-class operational function not constrained by legacy thinking
• Create a customer service ethos that puts the customer at the heart of everything we do
• Help drive the operational voice of various departments to evaluate and inform the scaling of new strategic initiatives
• Work at an operational level, collaborating with multiple cross-functional partners
• Prepare and present business cases to inform the leadership of the opportunity, rationale, and operational plan to scale prioritized ventures
• Communicate Fairmatic’s needs internally to our employees and externally to our partners
• Conduct qualitative and quantitative analyses, to deliver insights to different stakeholders

What we need from you

• 3 plus Years’ experience working as a Director of Operations or equivalent position
• Knowledge of- commercial lines insurance, production management, underwriting, claims, and broker business operations
• Experience working with offshore teams
• Passionate about people with strong communication skills
• Working knowledge of data analysis and performance/operational metrics
• The shared vision of the future insurance to be fair and transparent

The Perks

• Salary- Sector leading wages as well as equity in a business that is already secure and trading strongly
• Healthcare: Comprehensive private medical insurance
• Balance: Fairmatic has an unlimited vacation policy
• Wellness: Monthly allowance for gym, yoga, or massage memberships
• Financial: 401 (K) Retirement savings program
• Mobile: Monthly allowances for a mobile data plan
• Internet: Monthly allowances for home internet
• Entertainment: Monthly allowances for Spotify Premium, Pandora, Apple Music or Auditable Sliver subscription
• Learning & Developing: Annual allowances to apply towards a professional development

Fairmatic is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. Each applicant will be assessed and selected through essential criteria laid out in this document.

When we say Zendrive is an Equal Opportunity Employer, we are not just adding a legal addendum. Of course, we do not discriminate on the basis of race, color, religion or beliefs, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability, but we believe that is quite a low bar. In fact, we celebrate our differences as our strength and actively work to build an inclusive environment for all. If we can do anything to improve your application and interview process, please let us know!

To all recruitment agencies: Zendrive does not accept unsolicited resumes. Please do not forward resumes to Zendrive employees or any other company location. Zendrive is not responsible for any fees related to unsolicited resumes.