At Fairmont Hotels & Resorts, our retail outlets reflect the luxury of our hotels and the authenticity of our destinations. We invite you to showcase your passion for engaging service, where your warmth and knowledge of our offerings will assist guests in re-creating our exceptional hotel experience in their own homes. What is in it for you: - Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family - On-site employee restaurant - Learning programs through our Academies designed to sharpen your skills - Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 - Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is your limit! What you will be doing: - Consistently offer professional, friendly and engaging service - Attend to customers in a professional and polite manner while up-selling merchandise - Ensure the shop/kiosk is neatly maintained and stock is replenished - All cashiering duties - Provide basic sales techniques and promote "Fairmont" exclusive merchandise to customers - Partake in stock-take and month end inventories - Ensure the shop or kiosk is clean at all times - Represent the retail department during legacy events - Follow department policies, procedures and service standards - Follow all safety policies - Other duties as assigned Your experience and skills include: - Previous experience within retail preferred - Computer literate in Microsoft Window applications and/or Point of Sales System required - University/College degree in a related discipline an asset - Must be revenue driven - Must possess a professional presentation - Previous Hotel experience preferred - Strong interpersonal and problem solving abilities - Highly responsible & reliable - Ability to work well under pressure in a fast paced environment - Ability to work cohesively as part of a team Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experienceFeel Valued, Feel Sparked, We Are One