Job Description

JOB TITLE: OPERATIONS MANAGER

LOCATION:405 N 75TH AVENUE, PHOENIX, AZ 85043

The most important part of the job is ensuring the smooth operation and profitability of an assigned region. The DSD Operations Manager is an analytical, hands-on operator who understands the effect of all decision-making process on the profitability of the business. Must be adaptable, flexible to changing business priorities, and capable of shifting business resources as needed so objectives are met. The Regional DSD Operations Manager will be the businesses' liaison between DSD field execution and Falcon Farms' production facilities.

The overall responsibility for this role is to oversee a set amount of locations for profitability and losses and make decisions that benefit the business. This will require communication with convenience store managers to make decisions to move flower display, add or reduce product. The ideal candidate should have management experience as they will have Merchandiser Drivers under their supervision that will require training and development. They will work with sales reports, labor reports and data reports to make profit decisions. This candidate will work closely with the DSD Project manager to provide feedback on the geographic area assigned to create a portfolio of products that are successful.

RESPONSIBILITIES AND EXPECTATIONS:

• Ensure profitability of Falcon's DSD business within the assigned region. Liaise with Falcon Farms' support and operations teams as required. Maintain contact with customers' regional management teams and respond to inquiries pertaining to the region.
• Allocate resources as needed based on business challenges Ensure the availability of resources to the team
• Collaborate with production and transportation to ensure product availability for daily deliveries
• Devises and implements effective procedures for daily warehouse operations consistent with company guidelines.
• Works closely with management to recognize and develop or correct operational problems or issues.
• Directs and maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing the company's policies and procedures.
• Directs all incoming and outgoing cut-flower shipments and ensures that product inventory in the warehouse is organized and maintained in an effective manner.
• Maintain administrative matters such as expense tracking, maintenance schedules and cost controls
• Engage with field operations at least 20% of the time
• Demonstrated ability to perform and adapt in a changing environment as necessary.
• Assume responsibility for the development of the leadership team through hiring, training, continuous improvement, and accountability for performance
• Lead and hold team accountable for timely delivery and accurate inventory

REQUIRED SKILLS:

• Must be bilingual (English Spanish) written and spoken
• Able to regularly lift up to 40 lbs on an ongoing basis throughout each shift
• Able to stand on an ongoing basis throughout each shift
• Basic accounting knowledge and awareness of financial performance figures
• Strong analytical skill
• Strong leadership and collaboration skills
• Flexible schedule Able to work variable schedules especially during floral holidays
• Strong self management skills Ability to complete daily procedures and responsibilities without direct supervision
• Ability to lead merchandising teams during peak holiday seasons with setup and tear down process
• Willingness to travel approximately once every three months

QUALIFICATIONS:

• Relevant College bachelor's experience
• Minimum 2 years operations management experience in a distribution facility
• Ability to identify and assess talent. Must have the ability to mentor, coach and develop others.