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Customer Service Associate

Falcon Insurance Company

Customer Service Associate

Oak Brook, IL +1 location
Full Time
Paid
  • Responsibilities

    Falcon Insurance Company (“Falcon”) is a property and casualty insurance company specializing in non‐ standard automobile insurance and related products and services. Falcon is a growing company who currently write in Texas, Illinois and Indiana with high expansion expectations. Falcon is led by a strong management team with over 75 years of non‐standard automobile insurance experience.

    Reports to: CSA Team Lead

    Job Responsibilities:

    Plan and manage claim investigations, primarily handling physical damage claims in Texas and Illinois; including interviewing all involved parties, collecting/ evaluating documentation and securing evidence

    Analyze obtained documentation and evidence, evaluate coverage, determine liability and extent of damages

    Effectively document records, update status notes, results of external information gathering and other relevant reports and opinions

    Process payment of claims

    Work well with others in a fast-paced environment

    Qualifications:

    1-4 years of experience handling multi-state, non-standard automobile lines, preferred

    Solid adjusting background with an understanding of policy coverage, automobile claim investigation and negligence laws

    Possess strong customer service and negotiation skills

    Strong organizational skills, ability to prioritize work, problem solve and make timely decisions

    Bilingual – fluent in English and Spanish preferred

    Texas/ other state licenses preferred

    Benefits

    At Falcon Insurance Company (“Falcon”) we are committed to providing a comprehensive benefits package to ensure a healthy and balanced lifestyle.

    Health & Wellness

    75% Company Paid Health insurance

    100% Company Paid Dental insurance

    100% Company Paid Vision insurance

    Beneficiary and Travel Resource Services

    Basic and Voluntary Life Insurance

    Discounted health and wellness products and services

    Fitness Program that provides access to more than 9,000 participating fitness centers nationwide

    Savings

    401(k) plan with match and profit-sharing

    Referral bonuses

    Bonus Opportunities

    Health savings account

    Family & Community

    Maternity & Paternity leave

    Volunteer opportunities

    Employee Assistance Program (EAP)

    Time off

    100% Company Paid Short- and Long-term disability insurance

    Paid time off (holidays, vacation, sick, personal)

    Employee Assistance Program (EAP)

  • Locations
    Oak Brook, IL • Oakbrook, IL