Customer Service Associate
Falcon Insurance Company (“Falcon”) is a property and casualty insurance company specializing in non‐ standard automobile insurance and related products and services. Falcon is a growing company who currently write in Texas, Illinois and Indiana with high expansion expectations. Falcon is led by a strong management team with over 75 years of non‐standard automobile insurance experience.
Reports to: CSA Team Lead
Job Responsibilities:
Plan and manage claim investigations, primarily handling physical damage claims in Texas and Illinois; including interviewing all involved parties, collecting/ evaluating documentation and securing evidence
Analyze obtained documentation and evidence, evaluate coverage, determine liability and extent of damages
Effectively document records, update status notes, results of external information gathering and other relevant reports and opinions
Process payment of claims
Work well with others in a fast-paced environment
Qualifications:
1-4 years of experience handling multi-state, non-standard automobile lines, preferred
Solid adjusting background with an understanding of policy coverage, automobile claim investigation and negligence laws
Possess strong customer service and negotiation skills
Strong organizational skills, ability to prioritize work, problem solve and make timely decisions
Bilingual – fluent in English and Spanish preferred
Texas/ other state licenses preferred
Benefits
At Falcon Insurance Company (“Falcon”) we are committed to providing a comprehensive benefits package to ensure a healthy and balanced lifestyle.
Health & Wellness
75% Company Paid Health insurance
100% Company Paid Dental insurance
100% Company Paid Vision insurance
Beneficiary and Travel Resource Services
Basic and Voluntary Life Insurance
Discounted health and wellness products and services
Fitness Program that provides access to more than 9,000 participating fitness centers nationwide
Savings
401(k) plan with match and profit-sharing
Referral bonuses
Bonus Opportunities
Health savings account
Family & Community
Maternity & Paternity leave
Volunteer opportunities
Employee Assistance Program (EAP)
Time off
100% Company Paid Short- and Long-term disability insurance
Paid time off (holidays, vacation, sick, personal)
Employee Assistance Program (EAP)