Job Description

HERE IS YOUR OPPORTUNITY TO BE APART OF AN ELITE TEAM AS A CUSTOMER SERVICE AND OPERATIONS SUPPORT REPRESENTATIVE!

At Mako Consultants, we are seeking competitive, hard-working, enthusiastic, and committed individuals to join our team and expand their growth.

Our firm continues to set the standard for excellence in Customer Service and Operations Support and establishing a repeat customer base for clients. Ensuring customer satisfaction in a way that suits their needs means offering support through every step. Our Customer Service and Operations Support Representatives act as a guide throughout each customer’s experience, providing a simple and seamless process.

***IF YOU ARE A CUSTOMER SERVICE AND OPERATIONS SUPPORT EXPERT LOOKING TO FURTHER YOUR CAREER WITH AN ESTABLISHED AND RESPECTED BUSINESS CONSULTING FIRM, JOIN OUR IMPECCABLE TEAM AT MAKO CONSULTANTS NOW!

WE ARE LOOKING FOR A CUSTOMER SERVICE AND OPERATIONS SUPPORT REPRESENTATIVE TO:

• Record confidential customer information accurately within our customer database

• Act as the face of the brand ensuring each customer has a positive experience

• Offer support and solutions to customers in accordance with the company's customer service policies

• Communicate with the customer service and sales management team regarding customer requests and concerns

• Interact with potential or existing customers, enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting sales operations

• Maintain professional communication with customers and team members while using cross-functional company resources and sales tools

WE ARE LOOKING FOR A CUSTOMER SERVICE AND OPERATIONS SUPPORT REPRESENTATIVE TO HAVE:

• A degree in Operations Management, Business, Communications or related fields

• 1-2 years of experience in customer service, call center, operations support, or sales

• Excellent listening skills and a strong customer focus

• Attention to detail, strong organizational skills, and detail-oriented with excellent data entry skills

• Exceptional conflict resolution abilities

• Ability to address complaints and resolve conflict in a professional and decisive manner

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Business Operations, Labor and Development Operations, Recruiting Operations, Field Operations Manager, Talent Acquisition Operations, Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care