Hours of Work: Friday - Monday, 11:30 am - 10:00 pm
** _ _JOB SUMMARY:__**
The Family Advocate is responsible for providing comprehensive trauma-informed support services for survivors of domestic violence, sexual assault, and human trafficking through New Life Center’s Residential Services Department. The Family Advocate will provide trauma informed supportive services to survivors through advocacy, safety planning, and referrals in order to improve the safety, quality of life, and resilience of survivors who receive services from New Life Center. The Family Advocate position upholds New Life Center’s mission, vision, and core values of compassion, resilience, equity, and community.
** ROLES AND RESPONSIBILITIES:**
SUPERVISION
None.
ESSENTIAL FUNCTIONS
Direct Services
1. Provides trauma-informed advocacy and supportive services for survivor participants.
2. Complete participant intakes, campus, and program orientation, ensure basic needs are met for Residential Department participants.
3. Provides culturally and linguistically relevant services to all survivors and their families, including women, men, children, LGBTQ+, and survivors of diverse ethnic, racial, and cultural backgrounds.
4. Collaborates with the Lead Advocates and Case Managers to assists survivors with achieving goals on their individualized case plans.
5. Respond to crisis situations among participants and their children in a calm and expediate manner.
6. May provide transportation to participants for appropriate and relevant appointments.
7. Answers crisis calls and aid in the development of a safety plan for survivors, assesses immediate needs, facilitate intakes and/or make referrals, as necessary.
8. Assist in facilitation of support groups for participants and/or their children.
9. Documents all survivors and community services rendered in appropriate database(s) timely, accurately, and completely.
10. Assist in other programs as needed.
Agency Management
1. Assist with program service delivery in New Life Center’s programs including emergency shelter, and the children’s development center.
2. Participate as an active team member of the Residential Department Team including attending department meetings and coordinating services with other Advocates, Lead Advocates, and Case Managers, and Housing Specialist.
3. Share responsibility for cleanliness and appearance of entire campus.
4. Participates in and contributes to staff meetings, staff committees, and special events for staff.
5. Communicate emergencies, resident concerns, and organizational needs to the designated on-call staff member or appropriate member of the leadership team.
Other
1. Help in building a culture of cooperation and collaboration among New Life Center staff, interns, and volunteers.
2. Support and adhere to all policies regarding participant and program confidentiality.
3. Ensure the regular use of releases of information (ROIs) when coordinating services with outside partner agencies on behalf of children, youth, and/or families.
4. Actively contribute to New Life Center’s trauma informed philosophy.
5. Keep current on issues of domestic violence, sexual assault, and human trafficking including seeking out appropriate training opportunities.
6. Participate in scheduled agency-wide meetings and events as assigned.
7. Perform other duties as needed.
COMPETENCIES
1. Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender identity, or sexual orientation.
2. Maintain professional conduct consistently with ethical professional practice and the policies and procedures of the agency.
3. Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
4. Strong interpersonal, oral, and written communications skills.
5. Regular and consistent attendance.
6. Strong attention to detail and ability to follow through with tasks.
7. Effective time management and ability to prioritize and reprioritize tasks in a fast-moving environment.
8. Highly proficient with computers and software including Microsoft Office and Google Suite.
QUALIFICATIONS
REQUIRED
1. Any combination of education and/or experience equivalent to a bachelor’s degree in social work, women and gender studies, social justice, counseling, or related field.
2. Valid Arizona driver’s license and insurance.
3. Currently possess, or ability to successfully obtain Level 1 Fingerprint Clearance**
4. Ability to pass FBI National Background Check**
5. COVID Vaccination or approved exemption
6. CPR/1st Aid Certified. **
7. Negative TB test required. **
PREFERRED
1. Bachelor’s or master’s degree in social work, women and gender studies, social justice, counseling, or a related field.
2. One (1) or more years’ experience within a human trafficking, domestic violence and/or sexual violence program/agency.
3. Demonstrated expertise in the areas of human trafficking, domestic violence, sexual violence and/or homelessness.
4. Bilingual English/Spanish helpful.
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.