Benefits:

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

At HomeWell Care Services, we support seniors and adults who wish to remain safe and independent at home. Families often reach out during urgent or emotional situations, and our first response can make all the difference in helping them take the next step in care.

Job Overview We are seeking a highly motivated Family Care Advisor to serve as the first point of contact for incoming inquiries. This role is focused on fast response, consistent follow-up, and guiding families through their decision-making process with empathy, professionalism, and clarity.

What You’ll Do

Respond quickly to new inquiries from prospective clients and families

Build trust through phone, text, and email communication

Conduct initial conversations to understand care needs and qualify leads

Educate families on available care options and next steps

Schedule in-home assessments for the care team

Maintain consistent follow-up with active and inactive leads

Re-engage previous inquiries to identify new opportunities

Accurately document all communications, activity, and follow-ups in our CRM

Track lead progress and maintain organized pipeline management

Collaborate with office and care teams to ensure smooth client onboarding

Maintain high standards for responsiveness, follow-up, and customer experience

Who Thrives in This Role This role is a great fit for someone who:

Enjoys talking with people and building relationships

Responds quickly and follows through consistently

Is highly organized and detail-oriented

Is energized by helping families solve real problems

Is comfortable managing multiple conversations at once

Balances empathy with structure and accountability

Prefers proactive work over reactive or task-only roles

What Success Looks Like

New inquiries are responded to promptly during scheduled working hours

Families feel supported, informed, and confident in next steps

No leads fall through the cracks due to lack of follow-up

CRM records are consistently accurate and complete

Strong conversion from inquiry to scheduled assessment and active care

Professional, empathetic communication at every step

Desired Qualifications

Minimum 3 years of experience in inside sales, customer service, admissions, account management, client services, or a similar phone-based role

Strong verbal and written communication skills

Proven ability to manage inbound and outbound phone communication

Strong organizational skills and consistent follow-up discipline

Experience using CRM systems to track customer interactions

Ability to manage multiple active leads simultaneously

High level of accountability and independence

Preferred Qualifications

Experience in home care, healthcare, senior living, hospice, admissions, or related fields

Experience supporting families through healthcare or caregiving decisions

Sales experience involving relationship-building and longer decision cycles

We believe families deserve fast, compassionate, and professional support—and we are looking for someone who shares that standard.

Schedule

Part-time position (approximately 25–30 hours per week)

Flexible structure with required daily coverage blocks

Schedule designed around peak family availability, including late afternoon and early evening hours

Hybrid position with expectations of responsiveness during scheduled working hours

Occasional schedule adjustments may occur based on lead flow and business needs

Important Note About This Role

This position requires strong follow-up discipline and responsiveness. Success depends on timely communication with families, consistent CRM documentation, and proactive management of multiple active conversations.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.