Job Description

POSITION SUMMARY

The Quality Outreach Coordinator position functions to support the Quality Program to facilitate continued quality care in efforts to assist patients to close care gaps that will help improve patient outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support the quality improvement efforts and initiatives within the organization by supporting the Clinical Quality Assistant and the Medical Director including:
• Run and aggregate reports to identify patients who have gaps in care for key quality metrics and reach out to them to connect them to specialist or make appointments in efforts to close care gaps.
• Generate referrals and standing orders for patients who need to meet care gaps.
• Work with staff and care teams to adjust processes as needed to allow for continuous Quality Improvement
• Manage projects that are defined and initiated by the QI committee Obtain consultation reports or labs from specialist or hospitals and update the patient’s flowsheets in the charts to close care gaps.
• Scan patient consultation or labs that are retrieved from the hospital or specialists.
• Reach out to specialist offices or hospitals for labs and consultation reports to close care gaps. Track and update patient outreach spreadsheet and report to the Clinical Quality Coordinator.
• Receives incoming calls from members emanating from quality outreach initiatives such as mailings, emails, phone calls, etc.
• Makes outgoing calls to educate members on the importance of closing gaps in care such as appropriate testing, periodical checkups, immunizations, counseling and provide health education materials.
• Maintain accurate member records from outreaches such as incoming calls, successful outreaches, member issues, and member roadblocks.
• Act as a liaison with providers, members and outside community resources by assisting with scheduling an appointment, warm transfers to member services, etc.
• Assure understanding level of each member by providing clear and complete information in accordance with company guidelines.
• Projects and other duties as needed to advance the quality of care provided by Family Christian Health Center
• Requires communication verbally with physicians, patients, families, caregivers and the Healthcare Team
• Work to ensure that the Department is operating effectively and efficiently, consistent with Family Christian Health Center’s mission
• Attend staff meetings as announced by Management Comply with standards, laws and regulations as published by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, HIPAA, State and Federal Governments

EDUCATION, TRAINING AND EXPERIENCE

• Basic computer and data entry skills
• Commitment to excellence in processes and care
• Ambulatory care experience preferred
• Must be knowledgeable in Quality Improvement processes Must be knowledgeable in medical terminology
• BLS Certified.
• Knowledge working with EMR.
• Proven ability to provide excellent customer service such as: having a positive attitude towards others, being adaptable in stressful situations and proper phone etiquette.
• Ability to interpret and apply administrative policies and procedures.
• Exhibit quality oral, written and interpersonal communication skills.
• Detail orientated

Company Description

Family Christian Health Center is a Federally Qualified Health Center (FQHC) and a fully integrated behavioral health, dental and primary care system. The mission of the Health Center is to provide excellent healthcare to the community that communicates in word and deed the love and Gospel of Jesus Christ.