Benefits:

Paid time off

Training & development

About the Role:

Dispute Resolution Center Inc. is looking for a compassionate and dedicated Family Coach and Visit Supervisor to join our team in Kingston, NY. This is a meaningful opportunity to make a real difference in the lives of families by providing guidance, support, and a safe environment during a critical time. If you're passionate about family well-being and conflict resolution, we want to hear from you!

Responsibilities:

Supervise and facilitate scheduled family visits in a safe, neutral, and supportive environment

Provide family coaching services to help parents and caregivers develop effective communication and parenting skills

Document visit observations, family progress, and any incidents accurately and in a timely manner

Develop and implement individualized family coaching plans based on assessed needs

Collaborate with case managers, social workers, and other service providers to support family reunification goals

Facilitate conflict resolution strategies and de-escalate tense situations during family interactions

Maintain professional boundaries while building trusting relationships with families

Transport children and/or parents to and from visits in company-owned vehicles

Requirements:

Bachelor's degree in Social Work, Psychology, Human Services, or a related field preferred, or

Prior experience in family services, child welfare, or supervised visitation programs, and working with low-income families

Strong knowledge of family dynamics, trauma-informed care, and conflict resolution techniques

Excellent written and verbal communication skills for documentation and reporting

Ability to remain calm, professional, and objective in high-stress or emotionally charged situations

Valid and clean driver's license required

Bilingual (English/Spanish) candidates are encouraged to apply

About Us:

Dispute Resolution Center Inc. has long been a trusted resource for families and individuals navigating conflict and challenging life transitions. Our clients value our neutral, compassionate approach to resolution and family support services. Our team is driven by a shared mission to strengthen communities, and employees thrive in a collaborative, purpose-driven workplace where their work truly matters.