Benefits:

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Paid time off

Training & development

Vision insurance

Wellness resources

Job Overview

Join Our Team as a Family Service Advisor – Make a Difference Every Day!

Are you a compassionate and service-oriented professional looking for a meaningful career? Sherwood Memorial Gardens and Roberts Funeral Home—the area’s only funeral home, cemetery, and crematory combination—is seeking a Family Service Advisor to join our dedicated team.

Why This Role Matters

As a Family Service Advisor, you will play a vital role in guiding families through important end-of-life decisions with care and expertise. Whether assisting families after a loss, helping them pre-arrange their plans, or answering cemetery-related questions, your work will bring comfort and peace of mind during crucial moments.

What We Offer:

A Rewarding Career: Make a lasting impact in the lives of families

Competitive Compensation: Earn between $40,000 and $65,000 per year, with performance-based growth potential

Work-Life Balance: Enjoy full-time, flexible hours with some evenings and occasional weekend hours

Technology-Driven Approach: We are a progressive organization that applies the latest technology and CRM tools to enhance our services and stay connected with the families we serve

Specialization in Cremation: We offer a wide range of cremation options, ensuring families have personalized choices

Comprehensive Training & Support: We provide the tools and guidance you need to succeed

Team-Oriented Environment: Be part of a compassionate and professional team committed to serving the community

What You’ll Do:

Assist families with cemetery and cremation arrangements after a loss

Provide exceptional customer service for those seeking information about our cemetery and funeral services

Educate and guide families on pre-arrangements, pre-funding, and near-need planning

Support families through our Healing Begins Here program, ensuring they have the resources they need

Work closely with the funeral home and cemetery teams to provide seamless service

Engage in community outreach to raise awareness about pre-planning options

What We’re Looking For:

A passion for helping others with empathy and professionalism

Strong communication and customer service skills

Ability to educate and guide families through important decisions

Self-motivated and organized with attention to detail

Previous experience in sales, customer service, or funeral/cemetery services is a plus, but not required

Our motto: "Serving Families with Personalized Options to Provide Lasting Memories."

If you’re looking for a meaningful career where you can truly make a difference, we would love to meet you.

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

Employee discount

Flexible schedule

Life insurance

Paid time off

Retirement plan

Schedule:

Monday to Friday

Weekends as needed

Work Location: In person