Family Services Coordinator

F

Families in Action for Quality Education

Family Services Coordinator

Oakland, CA
Full Time
Paid
  • Responsibilities

    OAKLAND ENROLLS MISSION

    Our mission is to empower Oakland families to make informed choices about their public charter school options and make the process of selecting and enrolling in a public charter school easy, efficient, and equitable.

    ARE YOU READY TO MAKE A DIFFERENCE FOR OAKLAND FAMILIES?

    We are looking for a Family Services Coordinator who is organized, people-oriented, and passionate about connecting Oakland families to the schools that are right for them. In this role, you will serve as the first point of contact for families reaching out to Oakland Enrolls — providing phone support, guiding families through the application process, and proactively following up to convert interested families into applicants and ensure every family completes their application. You will also maintain our family pipeline tracker/CRM, support community outreach events in Oakland and West Contra Costa, and assist with social media content and day-to-day operational needs.

    We operate as a project of Families in Action for Quality Education, a 501(c)3 with the aim of empowering underserved Oakland families to access quality schools. At FIA, every staff member contributes meaningfully to our culture, outcomes, and operations. Come join the team and help drive impact in our community.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Serve as the primary point of contact for incoming calls and messages from families; answering questions about Oakland Enrolls, school options, and the enrollment process.
    • Guide prospective families through the charter school application process step by step, helping them understand requirements, meet deadlines, and submit a completed application.
    • Own and maintain an up-to-date family pipeline tracker (CRM), logging each family's enrollment stage, outstanding needs, and follow-up dates; proactively follow up to ensure timely communication and that every family receives consistent follow-up throughout their application completion journey
    • Drive student recruitment for Oakland Enrolls partner schools by coordinating and staffing community outreach events in Oakland and West Contra Costa — engaging prospective families, building awareness of charter school options, and converting community interest into applicants through consistent, supportive family engagement.
    • Create and schedule social media posts and help draft outreach materials — including flyers, newsletters, and text/email campaigns — ensuring content is clear, on-brand, and culturally relevant.
    • Support day-to-day operations including data entry, database maintenance, reporting, and other administrative tasks as needed.

    SKILLS / KNOWLEDGE

    • Warm, patient communicator with strong verbal and written skills in both English and Spanish
    • Detail-oriented and results-driven; able to manage a large family caseload, maintain accurate tracker records, and use data to prioritize follow-up and drive application completion
    • Comfortable being accountable to outreach and enrollment goals while maintaining a family-centered approach
    • Create social media content and draft outreach materials for diverse audiences
    • Collaborative, proactive, and able to juggle multiple priorities in a fast-paced, startup-style environment
    • Proficient in Customer Relations Management (CRM) and Google Workspace; comfortable with spreadsheets and data entry
    • Familiarity with Oakland communities and/or K-12 enrollment is a plus

    EXPERIENCE

    1–2 years of experience in a position(s) where a candidate:

    • Provided direct customer or family support over the phone and/or in person
    • Managed trackers, logs, or databases with a high degree of accuracy
    • Created content for social media or community communications
    • Demonstrated strong time management and the ability to juggle multiple responsibilities
    • Supported events or community outreach activities
    • Previous experience with the following is a plus:Charter school enrollment or Oakland K-12 education
    • Working with high-needs or underserved families
    • Startup or community outreach organizations

    COMPENSATION

    The hourly rate for this position is $25-29 per hour , commensurate with experience, at 20-30 hours per week.

    BENEFITS

    Oakland Enrolls offers staff benefits designed to support our team’s well-being and sustainability:

    • Hybrid work with occasional in-person attendance required at outreach events in Oakland and West Contra Costa
    • Laptop provided for use at work and at home
    • Generous time off: 21 days annual holidays and floating holidays & up to 7.5 days of accrued PTO

    INTERESTED?

    If you are interested in joining the Oakland Enrolls team, please submit a resume and cover letter by June 1, 2026 using the link below.