POSITION: Collections Specialist

GOAL: INVOICE AND COLLECT SALES TEAM COMMISSIONS.  

We are looking for a motivated Collections Specialist to contact apartment management companies and collect commission payments. You will strike a balance between maintaining a professional relationship and ensuring timely payments for our sales team. Our Collections Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently.

RESPONSIBILITIES

• Monitor accounts to identify outstanding invoices
• Investigate historical data for each invoice
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely invoice payments
• Resolve billing and customer invoicing issues
• Update account status records & collection efforts
• Report on collection activity and accounts receivable status

SKILLS

• Experience with spreadsheets
• Experience with Quickbooks
• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques
• Comfortable working with revenue targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• High school diploma; Associate’s/Bachelor’s degree is a plus