Job Description

FANDOM – the largest global entertainment platform powered by fans – is seeking a Manager of Consumer Insights to manage and conduct primary research to gain a better understanding of Fandom's users and creators across sites and platforms. The Manager will work with all Fandom teams - content, community, sales, design, and product/tech - to ensure that the voice of the consumer is core to all business initiatives.

YOU WILL...

• Gain a deep understanding of Fandom's current and future customers through a variety of quantitative and qualitative research methodologies
• Manage The Fan Lab, our internal research community, ensuring that we're tapping into members to drive decisioning across the business and keeping members engaged and activated
• Work cross-functionally with all Fandom teams to gain an understanding of objectives and needs, develop an optimal research plan and priorities, and establish a strong feedback loop to ensure research findings inform stakeholders' planning and decision making
• Collaborate closely with analytics to craft 360 research projects, using the best methodologies across platforms to tell the complete consumer story
• Manage research quality, including study design, sampling/representativeness, execution and analysis
• Effectively communicate and disseminate research findings and develop strategic recommendations and insights-driven opportunities

You have...

• 5+ years of experience in an in-house or agency consumer insights role
• Experience managing consumer panels (e.g. Vision Critical, Fuel Cycle) strongly preferred
• Experienced in planning, conducting and analyzing quantitative research studies - A&U studies, concept tests, pricing studies, etc.
• Experience selecting and managing vendors across an array of methodologies
• Comfortable running qualitative research studies, e.g. focus groups, message boards and 1-on-1s
• Ability to multi-task and manage multiple projects at the same time
• A storyteller with the ability to uncover and share insights vs. data
• Highly organized and detail oriented
• Proactive and adaptable
• Strong analytical and critical thinking skills

Fandom is a global entertainment media brand powered by fan passion. The fan-trusted source in entertainment, Fandom provides a home to explore, contribute to, and celebrate the world of pop culture. Whether looking for in-depth information on favorite fandoms or what's buzzing in entertainment, Fandom has your pop culture curiosities covered through fan-expert knowledge and carefully curated and fun, original multi-platform content.

Fandom has a global audience of almost 300 million monthly unique users and encompasses over 400,000 fan communities. We currently feature more than 55 million pages of content, inclusive of video. Our Fandom values are:

• WE SERVE A GLOBAL COMMUNITY. Connection with our fans, creators, and partners is at our core, and it's grounded by our active efforts of inclusion.
• WE BUILD EXPERIENCES. We imagine, improve, and deliver solutions.
• WE BRING JOY. We celebrate our fandoms, our teammates, and the work we do.

Fandom is an Equal Opportunity Employer

New York Fair Chance Act