FarApp is a rapidly growing e-commerce automation solutions company.  It's a fancy way of saying we move customers' data around. Simple in concept, but deep and complex when you get into the weeds. We have the technology to adapt our connectors into thousands of configurations to meet our growing customer demands. Our team needs to be experts in the field, instructing people on leading practices, walking customers through their configurations and setups, and brainstorming solutions to varied and unusual problems.  About the Consultant, SaaS Customer Support role (Solutions Consultant)

If you're a problem solver and love working on challenging and critical software related issues and bugs, join us. You'll thrive here! We are looking for a bright Solutions Consultant to provide enterprise-level technical support to our customers. As a Consultant, you will provide support via phone, web, email, and other channels to some of the largest, more dynamic customers in e-commerce.  

This position has a significant impact on the organization as a whole and it requires frequent use of independent judgment and critical decision-making skills. Ultimately, you will be the technical expert, providing advice, and have technical aptitude in all things e-commerce. Measures of success include facilitating current clients with their e-commerce automation needs, new clients being successfully onboarded, and helping improve product documentation and development. As a Consultant, you must be technically strong, inquisitive, curious, passionate, resilient, genuine, empathetic, organized, and resourceful. Above all else, you must be an effective listener and care deeply about bringing real value to customers. 

What you'll do: 

• Take ownership of customer issues reported and see problems through to resolution by providing excellent consultative technical support 
• Assist customers with resolving technical issues/errors with their live production environments  
• Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams 
• Consult customers on their e-commerce business processes, the industry-leading practices, and potential customized solutions for their business 
• Maintain deep technical knowledge of FarApp solutions, industry directions, and trends while maintaining knowledge of competitor products 
• Provide timely and detailed feedback to customers 
• Ensure proper recording and closure of all issues 
• Document knowledge in the form of knowledge base tech notes and articles

Qualifications: 

• BS/BA degree in, preferably in a technical field such as Information Technology or Computer Science 
• 2+ years working experience in enterprise technical support, software onboarding, solutions architecture, or API integration, preferably in SaaS  
• Self-motivated  
• Exceptional problem-solving skills 
• Outstanding written and verbal communication skills 
• Domain knowledge in e-commerce, ERPs and/or coding experience a plus 
• Supporting large customers and/or teams practicing project management methodologies, such as Agile and Lean continues delivery preferred

Benefits:

Working from home Tuesdays and Fridays- Must be able to travel to the office in Torrance on M, W, Th (currently completely remote due to COVID-19)

Salary $55,000-$80,000/ year DOE

Bi-annual reviews and raises

Robust medical insurance

Generous PTO, floating holidays, and 401K

Profit-sharing

Weekly virtual team building lunch gatherings

Recognition programs and learning opportunities

Company provided home office equipment