Job Description

WHO WE ARE:

We are Farm Journal, and our company is the recognized leader in the B2B agriculture media and business information space. We have a broad portfolio of top brands and media channels, including magazines, TV & radio, online, mobile, newsletters and events. Underpinning it all is a robust database of geo/demo data, government-data, product directories and behavioral data driving our business forward.

The Company has a passion for the audiences and markets we serve, including farmers, ranchers and agribusinesses across the spectrum of crops, livestock, produce, finance and distribution.

Many of our brands, including our flagship Farm Journal, are industry icons. A recent acquisition added the #1 media brand in Produce - The Packer. We’ve since leveraged this brand to launch a new international event called the Global Organic Produce Expo, plus a bold new digital platform, Produce Market Guide. Our Produce brands connect produce growers to grocery stores and consumers.

We believe in intense service to our markets by providing unparalleled industry leadership. And we give back – via our non-profit, The Farm Journal Foundation, leading the way in food-security education.

WHO WE’RE LOOKING FOR:

We are in search of a CUSTOMER SUCCESS SPECIALIST to work daily with our paid customers and prospects in our exploding digital produce platform (Produce Market Guide) to update data listings. The team is vital in our new customer on-boarding process and works to establish qualified leads for the sales team via inbound and outbound calls.

The digital platform is positioned as the “Ultimate Produce Resource” – which means it takes the companies and commodities in the Produce world and mashes them together to deliver value and utility to virtually anyone who has anything to do with Produce. In the future, this platform will evolve to serve growers, importers, grocery stores, schools, food-processors, terminals, government, farmers’ markets, small-plot farmers, farm-to-table restaurants, and even consumers … here in the U.S. and throughout the world.

ESSENTIAL DUTIES AND RESPONSIBILITIES These duties include, but are not limited to, the following (other duties may be assigned):

• Meet and exceed daily goals
• Provide prompt phone and email follow up to clients and staff
• Maintain average of 60-80 calls daily
• Mine company database to maintain accuracy as well as scrub leads to pass off to sales
• Maintain relationship with our paid customers
• Report daily activity to Customer Success Lead
• Work with team to provide information on daily activity for daily Newsflash
• When necessary support marketing efforts such as trade shows, exhibits and other events
• Maintain and utilize company CRM daily, for all general activities including but not limited to, listing and ratings changes as well as sales-handoff opportunities

SKILLS/PROFESSIONAL EXPERIENCE These qualifications include, but are not limited to, the following:

• Professional maturity, integrity and discipline and a positive attitude.
• Strong phone skills, inbound and outbound
• Solid written and verbal communication skills
• Strong teamwork ability

Company Description

COMPANY PROFILE: Farm Journal is the recognized leader in B2B agriculture content, data and business insights. The Company’s broad portfolio of content channels – including magazines, broadcast, websites, events, enewsletters, social and mobile audiences and other online offerings – feed the most robust demographic and behavioral database and the largest collection of 1st party data in the industry The Company serves almost every key audience in agriculture, including crop farmers, livestock producers, the produce chain (retail, growers, shippers, wholesalers, brokers, etc.) and ag retail (crop and livestock input retailers, co-ops, consultants, farm managers, machinery dealers, etc.). The Farm Journal brand is an industry icon and the Company’s trusted agricultural resources include market leaders such as AgWeb.com, The Packer, Drovers, Dairy Herd Management and Pro Farmer and nationally renowned television and radio programs including “U.S. Farm Report,” “AgDay,” “Machinery Pete” and “AgriTalk.” Farm Journal’s portfolio also includes more than a dozen industry-leading websites, from AgWeb.com and ThePacker.com to ProduceMarketGuide.com. The Company licenses detailed industry data through its FarmReach Vision database, publishes several paid-information newsletters, produces numerous large-scale live events, and provides extensive custom-publishing services. Farm Journal is also majority owner of the leading used farm equipment marketplace, Machinery Pete, LLC. Farm Journal demonstrates unique industry leadership through the Farm Journal Foundation, a non-profit, public hunger charity established to sustain agriculture's ability to meet the vital needs of a growing population through education and advocacy, and with Trust In FoodTM, a Farm Journal Initiative to empower resilient and sustainable agriculture by helping farmers enrich soils, protect waters, clear skies and nurture habitat.