Job Description

CUSTOMER SERVICE REP:

The Customer Service Representative will work to maximize positive customer experiences by responding to customer inquiries and resolving issues as they arise. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service accounts as well as cross-sell products to existing or new business customers.

BASE PAY + COMMISSION! SEVERAL AGENTS IN NORTH COUNTY HIRING!

Responsibilities:

• Assists existing customers with product and service questions; suggesting information about other products and services
• Provide general clerical support including correspondence, photocopying, preparing mailings, faxing, and filing, collating using software and Agency Management System
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Cross-sell insurance products, identify sales leads, and follow-up with outbound calls

Requirements

• Must be willing to obtain in the future or currently hold a Property & Casualty license and a Life & Health License. (We will provide study material for candidates that do not currently hold insurance license)

• Strong communication skills (verbal/written and interpersonal skills)

• Ability to work in a fast-paced customer-focused environment.

• Computer skills (Microsoft Office, Windows, Internet)

• Quick Learner and a team player.

• Committed to growth.

• Must pass credit and background check.

Company Description

Farmers is the #1 Insurance carrier in California and #3 Nationally. Serving individuals, families and businesses since the1920's. We are considered an Essential Business and offer an amazing company culture where you become an important member and have the support of the Farmers Family.