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Insurance Customer Service Representative

Farmers Insurance

Insurance Customer Service Representative

Orange, CA
Full Time
Paid
  • Responsibilities

    Job Description

    ABOUT FARMERS INSURANCE AGENCY

    JOB DESCRIPTION

    Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

    Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

    CLICK HERE TO APPLY: https://dashboard.idealtraits.com/career/Farmers-Insurance-Agency/109043vie

    SALARY RANGE: $15.00 - $25.00 per hour

    Flexible work from home options available

    BENEFITS

    Paid Holidays

    Base Salary with Commissions

    Bonus Opportunities

    Paid Time Off (PTO)

    Career Development & Growth

    Team Building Activities

    Hands On Training

    RESPONSIBILITIES

    • Process customer policy change requests.
    • Secure all Trailing Documents from customers.
    • Complete Evidence of Insurance requests.
    • Document each customer contact in eAgent.
    • Take premium payments from customers.
    • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
    • Answer incoming phone calls on the first ring.
    • Return all phone messages promptly.
    • Thoroughly understand and follow all underwriting, rating and compliance requirements.
    • Provide exceptional customer service.
    • Provides on-going support to insurance clients as needed.
    • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

    REQUIREMENTS

    • Possess an upbeat, positive and enthusiastic attitude.
    • Be a great self-starter with a sense of urgency.
    • Proficiency to multi-task, follow-thru and follow-up.
    • Confident, self-starter who works well independently.
    • Be able to obtain or currently possess a Property & Casualty insurance license.
    • Bilingual, fluent in both English and Spanish is beneficial. Adhering to strict FCC rules, please don’t apply if you have any charges related to theft, violence, drugs within the past seven years or ANY past convictions concerning violation of the FCC rules.