Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints

• Provide information about the products and services

• Troubleshoot and resolve product issues and concerns

• Document and update customer records based on interactions

• Develop and maintain a knowledge base of the evolving products and services

• CLIENT RELATIONSHIP BUILDING/RETENTION. THIS INCLUDES ANSWERING CLIENT QUESTIONS, PROCESSING PAYMENTS, PROCESSING DOCUMENTS, SENDING EVIDENCE OF INSURANCE FORMS, ETC..

• CROSS SELL ADDITIONAL LINES OF BUSINESS TO CURRENT CUSTOMERS WHEN APPLICABLE.

​QUALIFICATIONS:

• Must Have Michigan Insurance Producers License or be willing to get licensed
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills