Job Description

Fashion Design Resource is a leading distributor of architectural products that has serviced the interior design community for over 50 years. If you are a dynamic individual that functions well and thrives in a fast-paced, demanding environment and can guarantee our customers the ultimate experience while doing so, then look no further. This position is full time, 40 hours per week. Responsibilities: * Field customer calls (via multiple phone line system) and fulfill requests for pricing, availability, and product details * Field time-sensitive calls from our team of sales representatives quickly and efficiently * Enter detailed customer orders while ensuring accuracy * Fulfill customer sample orders according to deadlines, packed securely and addressed accurately * Fulfill sample requests Essential Requirements: * Experience in a customer-focused role * Outstanding communication and listening skills * Ability to work independently and make confident, well-informed decisions, as well as the ability to communicate clearly with a team to finish projects * An energetic, professional, and positive attitude to present to customers and staff * High school degree or equivalent * A history of excellent work attendance * Basic math skills, data entry skills, sales aptitude * Ability to adapt to a constantly evolving market via product knowledge and customer engagement * Must know Outlook, Excel, Word, Powerpoint. Computer proficiency a major plus. * Understanding of FedEx and UPS software a plus. * Understand project deadlines and adjust priorities accordingly * Problem solve with customers and sales representatives on a daily basis