Job Description

DAY TO DAY RESPONSIBILITIES: WORK WITH OUR BUSINESS PARTNERS AND CUSTOMERS, INCLUDING CUSTOMER SERVICE/COMMERCIAL GROUPS TO SUPPORT EXPECTATIONS. • RESPONSIBLE FOR COMMUNICATING AND RESOLVING ISSUES WITH OUR CUSTOMERS AT VARIOUS LEVELS OF THEIR ORGANIZATIONS. • REACT SWIFTLY TO ISSUES WHICH MAY ARISE, TO SUMMARIZE FACTS AND PROVIDE RECOMMENDATIONS FOR TIMELY RESOLUTION OF CRITICAL ISSUES. THIS MAY INCLUDE WORKING WITH DIFFERENT GROUPS TO IDENTIFY AND RESOLVE ISSUES • COLLECTION MANAGEMENT AND RESOLUTION OF OUTSTANDING INVOICES • ACHIEVE & MAINTAIN COMPLIANCE WITH ESTABLISHED POLICIES & PROCEDURES. FOLLOW DEFINED PROCEDURES AND PROCESSES WITH REGARDS TO WORK RESPONSIBILITIES. • FAMILIAR WITH BANKING PROCESS, RESEARCHING, AND RECONCILING STATEMENT AND ACCOUNTS. • MONITOR AUTOMATED SYSTEMS • ENSURES THAT WORK TARGETS AND SCHEDULES ARE MET. • PARTICIPATE IN CONTINUOUS IMPROVEMENT TO PROCESS INITIATIVES, IDENTIFYING, IMPLEMENTING AND EXECUTING CHANGES TO STANDARD OPERATING PROCEDURES. • ENSURE THAT ALL NECESSARY SOPS ARE COMPLETE, ACCURATE, AND UPDATED AS NEEDED. • EVALUATE, RECOMMEND, AND IMPLEMENT PROCESS CHANGES NEEDED TO KEEP ACCOUNTS RECONCILED AND IMPROVE CONTROLS. • PARTICIPATES IN TEAM PROJECTS • PRIORITIZE ONGOING TASKS, PROJECT WORK, AND OTHER INITIATIVES. • ASSIST MANAGER AND SUPERVISOR WITH RECONCILIATION AND REPORTING AS NEEDED