Job Description

The role of CSR/Sales is monitoring "Customer satisfaction" and ensuring prompt action and resolution of all customer issues (Examples include taking request for quotes, processing orders, providing follow up / status, to customers via telephone, fax, email, and customer internet portals. Provides in-service support for escalated issues and works with other groups to strategize solutions for issue resolution. Investigates issues thoroughly and maintains comprehensive information pertaining to customer issues.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• CSR strives/ensures that his/her, as well as the company monthly booking (sales) goals are met.
• Place "cold" and "warm" calls to customer or potential customer to promote sales.
• The position requires CSR’s to log a minimum of daily calls.
• Facilitate communication between the customer and the appropriate company department such as manufacturing, planning, and quality.
• Communicates regularly with clients to ensure company is meeting their expectations. Encourages, facilitates and reinforces strong relationships between Customers and Management.
• Qualifications - As our ideal candidate, you will have the following:
• A minimum of three (1) years of previous CSR experience preferred
• Must be able to follow written and verbal directions.
• You are computer literate and at ease with current information / data processing technologies such as MS Office applications and ERP experience is an asset.
• Blueprint/Drawing interpretation a Plus.
• Typing abilities of a minimum of 30 WPM.

QUALIFICATIONS:

• Must pass a drug screen and background.
• Must pass E-verification.
• Previous experience in customer service, and sales
• Ability to handle physical workload.
• Ability to multitask and prioritize.
• Ability to thrive in fast-paced environment.
• Strong organizational skills.

Job Type: Full-time

Pay: $14.00 per hour

Company Description

FasTemps is a diverse and inclusive staffing firm which has been meeting the staffing needs of a variety of businesses since 1997. FasTemps has proudly served as Strategic Supplier for Temporary Staffing Services to the University of Michigan since 2001.