Job Description

As the Events Operations Assistant, you will interact with customers and will need to be comfortable speaking in front of large crowds. An Events Operations Assistant must keep a level head at all times and consider no job as too big or too small. The Events Operations Assistant must provide a clean, safe, and fun experience. Driving the "Total Customer Satisfaction" and "Proven Process" initiatives with enthusiasm are critical for this position. You will also be expected to deliver a remarkable brand experience for our guests, reinforce guest-to-Center relations, enhance our Company's image, aid business growth, and deliver events that meet Company's objectives and exceed guest expectations.

COMPENSATION: $14-17/hour

BENEFITS: FatCats PRIDE Club and meal plan; Could become full time with health, dental, vision, Health Saving Account (HSA) and 401k

FATCATS MISSION STATEMENT

"We create experiences that bring you back!"

FATCATS VALUES- PRIDE

P - Passionate- "I am enthusiastic"

R - Respect- "I respect myself and others"

I - Integrity- "I always do the right thing"

D - Disciplined- "I always strive for excellence"

E - Empowered- "I make a difference every day"

DUTIES AND RESPONSIBILITIES:

• Take inbound sales calls, schedule, and build booked events, and oversee successful execution of all events
• Responsible for daily email, phone, and in-person communications with customers interested in booking events
• Aid in making outbound calls (including cold calls) and community outreach
• Work cohesively with the Center's management team to achieve desired sales and events outcomes
• Delegate tasks to party hosts, as needed, to ensure proper preparation, set up and a smooth-running event
• Manage the host team
• Work with management team on scheduled events to ensure smooth flow of event within the Center

QUALIFICATIONS AND SKILLS:

• Exceptional verbal and written communication skills
• Confident demeanor and comfortable speaking in front of small and/or large crowds
• Work well under pressure
• Able to multi-task effectively in a fast-paced environment
• Positive, outgoing, "can-do" attitude with no job considered too big or too small
• Outstanding organizational skills with attention to detail
• Able to see tasks through to completion in a timely manner
• Strong collaborative team player with proven leadership skills and experience leading and managing small teams
• Strong computer skills and able to learn new computer programs and applications quickly
• Willing to work flexible hours, including nights, weekends and/or holidays, as needed.
• 1-2 years sales and/or events experience preferred
• Microsoft Office 365 experience required
• High School diploma or equivalent required

CULTURE

COMMUNICATION:

• We uphold an "open door policy" because communication is an essential part our team's operation. We want you to feel comfortable in expressing your ideas and concerns in a productive manner.
• When issues come up, we encourage communicating to the team members who can work with you to resolve the issues and avoid non-productive complaining and gossip.

DEVELOPMENT:

• We strive to help you grow professionally and personally in meaningful ways. Whether you are seeking a career at FatCats, or if we are merely a steppingstone in your professional journey, we want to help you develop the skills, attitudes and mindset needed to thrive and excel in all your professional endeavors.

INDIVIDUALITY:

• We recognize that you bring your unique personality and strengths to our team and encourage you to be authentic in your interactions with our guests and other team members.
• It is our desire to promote internally as much as possible. We believe that self-motivation is a key element to your long-term success. We love seeing team members go after their goals. Hard work and dedication to learning, improving, and mastering your job responsibilities and skills does not go unnoticed. We will make every effort to provide you with feedback as well as opportunities for advancement.

JOB POSTED BY APPLICANTPRO