Job Description

Founded in early 2008, Fay Servicing committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator that sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry!  We are currently looking for a VICE PRESIDENT, REVERSE MORTGAGE ORIGINATIONS to join our team.

The VICE PRESIDENT, REVERSE MORTGAGE ORIGINATIONS will provide expertise and leadership in the implementation and execution of all processes associated with the marketing, origination, processing and submission of reverse mortgage applications to our wholesale lending partners.  The VP will be responsible for all aspects of the management of staff, vendors, processes and budget for the division.  The VP will prepare executive reporting and presentations.  The VP will work with all appropriate departments throughout Fay to ensure adherence to regulatory requirements, process and product quality, and an excellent customer experience is achieved.  

THIS JOB IS REMOTE AND CAN BE BASED ANYWHERE IN THE US.  

WHAT YOU WILL DO FOR REVERSE MORTGAGE:

• Hiring, management, training and performance management of all operational and sales staff
• Define the appropriate product portfolio and secure relationships to provide product access
• Initiate and mange to all investor/ lender contracts
• Work with Marketing and Management to define and execute against a detailed marketing plan
• Work with all applicable partners to establish the appropriate referral processes and tracking tool
• Manage the collection and distribution of all referral leads
• Assist in the establishment of productivity goals and SLAs
• Assist in the establishment of production goals
• Daily oversight of all operational processes
• Position will be a producing management position. Regular production of reverse mortgage business
• Management of weekly projections and sales pipeline reporting
• Capacity and productivity planning and execution
• Special projects as assigned
• Work with Compliance and Business Controls to establish and monitor all appropriate process controls
• Development and maintenance of department policies, procedures, and job aids

WHAT YOU WILL BRING TO REVERSE MORTGAGE:

• High school diploma/GED required; Bachelor’s preferred
• 8-10+ years of  management  experience
• 8+ years working in a sales or operational capacity in the reverse mortgage market
• Proven ability to build and manage a sales force
• Prove ability to define, implement, manage and control operational process
• Strong knowledge of the regulatory requirements associated with reverse mortgages
• Proven ability to market a financial product
• Ability to successfully manage customer escalations
• Minimum of 5 + years of experience in the reverse mortgage space with increasing responsibility
• Experience in an executive leadership role
• Experience implementing new products and services
• Expertise in reverse mortgage products, regulations and requirements
• Demonstrated understanding of process implementation, execution and controls
• Licensed Loan Officer
• Minimum of five years executing all aspects of staff management
• Experience with budget and P&L responsibility
• Reporting and analytical skills needed to manage pipeline flow to internal service level agreements
• Ability to manage special assignments in conjunction with daily management responsibilities

We don’t just accept diversity – we support it, celebrate it, and thrive on it for the benefit of our employees, our customers and our company.  We are proud to be an equal opportunity workplace where we strive to think outside, and not simply check, the box.

Company Description

Fay Financial, originated in 2007, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers refinancing for existing mortgages. Fay Financial is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. Fay Cares! "While others in our industry focus on collecting money—or else—we take a kinder, more humane approach when homeowners fall short," explains CEO Ed Fay. "We consider the people behind those mortgages, and work hard to give them the best chance possible to stay in their homes." The Fay-Constructive Foundation was established to fulfill the philanthropic mission of Fay Financial employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. Come join us on our journey to serve our customers and be the leader in our industry!