Job Description

We are seeking a Intervention Specialist /Virtual Guard for the to join our team. 2nd and 3rd shifts available.

A Virtual Guard is responsible for responding to events and alarm signals in a timely and efficient manner. The successful candidate will provide a quality CUSTOMER EXPERIENCE by following Standard Operating Procedures. ATTENTION TO DETAIL, focus and the ability to communicate effectively are a must. Those that can work independently and deliver a quality customer experience are encouraged to apply.

RESPONSIBILITIES:

• Effectively action on events to prevent crimes
• Review video and handle events as per SOP
• Dispatch law enforcement as needed
• Support field personnel with site visits
• Perform data entry as required
• Answer, handle, or escalate incoming calls
• Notify responsible parties of events

QUALIFICATIONS:

• Alarm industry,call center, or security related experience required
• Strong ability to multi-task, prioritize, and maintain composure in pressure situations
• Candidates must possess a minimum of one (1) year customer service or call center experience
• Excellent verbal and written communications skills
• Experience with technology, gaming, and virtual environments is an advantage
• Ability to type 30- 40 WPM is a minimum
• High school diploma or GED is a minimum
• Reliable work ethic and transportation are required

Company Description

Universal Monitoring, a division of Fedora Security Group, is a wholesale monitoring company that provides independent alarm dealers with alarm and video monitoring services.