Job Description

The ultimate goal of the Entry Level Sales Representative is to build and maintain strong customer relationships and ensure smooth sales transactions. It is their mission to promote continual growth within our retail division!

At Fenix Consulting Group, we are looking for helpful and qualified individuals to form a vital part of our sales team. You'll be helping to represent our clients and respond to new and existing customer queries. (Experience in customer service is preferred but not required; full paid training is provided).

JOB RESPONSIBILITIES:

• Providing customer assistance in store on new accounts, service statuses, and relevant problems.
• Providing data to help the operations team with sales quality.
• Interpreting and monitoring sales performance indicators.
• Understand tracking tools and report on important sales and customer information.
• Submit customer service agreements and keep a record of sales trends.
• Work closely with different team members to master and fine-tune sales skills.
• Maintain knowledge of all new service products and features (including competitors).
• Monitor pending customer orders to ensure excellent customer service and customer experience.
• Communicate with market managers and suggest sales process improvement.

JOB QUALIFICATIONS:

• Our ideal candidate embodies a people-oriented professional with great interpersonal skills and knowledge (or interest in learning) sales and customer service best practices.
• You should also be able to understand/learn how to interpret sales metrics and be highly goal-oriented.
• We also expect you to perform well in a fast-paced, high energy team environment and have an exceptional interest in helping customers.
• Associates degree in a relevant field is a plus
• Experience with Salesforce is a plus (not required)
• Proficiency with Microsoft Office, specifically Excel
• Bilingual (not required)

APPLY NOW to send us your resume today for immediate consideration. Qualified candidates for this position will receive a call from our Careers Department to schedule an interview within the week. Good Luck!

IMPORTANT INFORMATION ABOUT OUR INTERVIEWING/HIRING PROCESS AND COVID-19:

The health and safety of our team, our clients, and candidates is a top priority. Amidst the circumstances surrounding COVID-19, our commitment to hiring top talent and helping them thrive professionally is stronger than ever. At this moment in time, Fenix Consulting Group (FCG) will be conducting our hiring process virtually and conducting interviews via phone or video until further notice.

All candidates selected for a remote interview will be provided with all the required instructions to aid in a smooth, professional yet personal experience. Individuals offered a career opportunity with FCG, will be required to follow cautionary health and hygiene guidelines. Our team has seamlessly transitioned to a hybrid-remote model for training and development but given the nature of the position itself (in-person retail sales), it is ever more important for us to ensure a clean, safe, and healthy environment for our employees, clients, and customers. Thank you for your interest in Fenix Consulting Group.

Company Description

Fenix Consulting Group was founded on a mission to help increase consumer loyalty and strengthen name-brand recognition for some of the largest and most recognized brands in the United States. In 2011, we opened our doors in Orange, CA as one single office with approximately 15 people on our staff. Since then we have opened over 27 offices across the nation and now have close to 400 people in our organization. Year after year we've been recognized by both Orange County Business Journal and Orange County Register as one of the TOP companies to work for. https://www.youtube.com/watch?v=nSNGnky4pgE