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Customer Service Administrator

Fennysun Inc.

Customer Service Administrator

San Jose, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Hello,

    We are an established wholesale company of womens fashions located in San Jose. We recently opened back up full time and are looking for a full time customer service/ sales assistant.

    This is an in-house role and is heavily customer support as well as administrative and clerical duties. You must feel comfortable and confident interacting on a daily basis with our customers on orders and other issues as they arise. You might also be required to travel to Las Vegas and New York for trade shows to provide sales support.

    Job Description: Respond to customer messages and inquiries via email, phone and company website Create sales orders Process invoices Assist customers with their orders Process returns and RA's Ship orders (via UPS and FedEx platforms) Account management- keeping track of PO's Travel to LV and NY for trade shows Support day-to-day operations Other duties and responsibilities as assigned

    Salary:

    Starting pay is $17/hr. Salary review after 3 months probation period

    Qualifications: Minimum of Associates Degree required 2-3 years minimum of administrative work Knowledge of Microsoft Suite Knowledge of QuickBooks or Sage Team player with positive attitude Ability to multitask and work independently with minimal supervision Proof of full vaccination

    Bonus Points: If you can speak/write/read Mandarin

     

    Benefits:

    · Monthly $300 health insurance stipend · PTO · Sick days · Generous end of year bonus · Paid Holidays · O/T pay when traveling · Occasional paid lunch · 1-2 Weeks off during the Holidays · Employee Discount · Travel reimbursement