Ferrari of Rancho Mirage is seeking an experienced SALES ADMINISTRATOR to be part of our dynamic team!
The Sales Administrator will be responsible to manage all the administrative sales processes: order call, special requests and tickets, logistics, car delivery, clients’ requests; and to assist in overseeing some administrative tasks as necessary to ensure full Customer satisfaction and seamless sales operations.
Essential Responsibilities:
• Manage administrative sales process from the Order insertion (WL) to the delivery of the car (CCF)
• Manage all the paperwork related to new car orders with the Client and the Administrative department
• Monitor tickets and ensure prompt resolution, follow up with the Region and HQ when needed • Manage the logistic flow for new cars and monitor delivery date
• Follow up with the Region in case of issues or delays in the delivery
• Arrange car delivery with the Sales Consultant and the Customer
• Ensure timely payments from the Clients and coordinate with Administrative department
• Support on all points above concerning the pre-owned business
• Support in Customer complaints management
• Support Sales and Administrative departments on demand
Education and Experience:
• High School or equivalent (preferred)
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills.
• 2 years of AUTOMOTIVE sales experience
• Knowledge of using CDK is preferred