Job Description

OPERATIONS AND MARKETING MANAGER

(40 hours per week)

Located at: Feve Chocolates Factory, 2222 Palou Avenue, San Francisco, CA 94124

Fève (French for “bean”) is a 4-time Good Food Award®-winning artisan chocolate company that has been a leader in confection flavor and technique innovation in San Francisco for over 14 years. We produce the highest-quality hand-made truffles, caramels, treats, and chocolate covered nuts in small batches, using the best chocolate and ingredients available, and tapping into cutting-edge technology to produce both modern and traditional confections. We focus on creating incredible textures, intense flavors, and exciting custom appearances for our customers which include some of the top hotels, specialty stores, wineries, and national grocery chains in the nation. We’re in an exciting time of growth for our company, and we are seeking long-term, committed and enthusiastic team members for growth and long term sustainability. And we love to have fun!

JOB DESCRIPTION:

At Feve, our rapid growth has led to the need for a high-energy, dynamic individual to support our operations management, manufacturing and inventory record-keeping, sales & marketing activities, and shipping & fulfillment operations. We are growing by leaps and bounds, and this is an opportunity to help shape our business and strategies for years to come!

The ideal individual has an operations and marketing background with computer expertise and at least 3 years of work experience managing the inventory, operations, shipping/receiving, and customer sales activity for a small to mid-sized company, but is looking for something “extra” and unique to make the role more interesting.  In our case, we are looking for an exceptional performer who can do all these things, plus manage all our marketing activities, and help run the business in the absence of the CEO.  Over time, this person will be involved in other strategic activities including development of new products and packaging, managing membership clubs, tracking corporate sales activity, and helping with product launches. The ideal candidate, in addition to the requisite operations and marketing skills, is a “can do” professional who gets stuff done – period.  He/she is also a sharp thinker, with advanced computer skills, great business sense and a strong customer and operations orientation. This person will obsess over the details, and have a very strong problem-solving personality that drives them toward success no matter how difficult the challenge.

You will work very closely with the CEO of Feve to learn and understand our current record- keeping systems, IT and ERP systems, our state-of-the-art inventory management software, and our production processes and fulfillment operations. We would expect this training to take approximately 3-4 weeks, after which you will be fully responsible for their operation and success.

You must be a good communicator, high-energy, and very proactive in getting in front of business issues and challenges.  You are the kind of person who gets stuff done, who solves problems applying good judgment and without having to be asked.  You must be especially disciplined, detail-oriented and focused. Organizational skills are a must. This position reports to the President & CEO (and owner) of Feve.  At Feve, our employees are very valuable and we strive to create a working environment that is focused and disciplined, as well as enjoyable to work in. The hourly wage is competitive, and this is a permanent position with expected working hours of 8:30am to 5:00pm Monday to Friday. However, during our busy holiday and seasonal periods, you may be required to come in earlier, stay later, or work occasional weekends to keep up with demand. We are seeking enthusiastic candidates wanting to be part of a leading, national confectionery in San Francisco as it grows its market presence and expands rapidly.

RESPONSIBILITIES:

• Primary responsibility for the operational management of Feve’s business, including inventory management, sales orders, purchase orders, manufacturing orders, and reconciliations of same.  Reconciles all sales orders, purchase orders, production and work orders against actual results using the company’s state-of-the-art ERP system.

• Works closely with Feve’s Production Manager to oversee the ordering of inventory and raw materials, including packaging using Feve’s inventory management and control systems.  Manages the company’s supply chain relationships with vendors.

• Manages shipping and fulfillment activities, responsible for all wholesale and eCommerce orders on a daily basis.

• Answers and responds professionally to all customer telephone calls, email messages and inquiries during business hours.  Manages the factory storefront by greeting customers and assisting them with their purchases.

• Manages all the company’s marketing activities, including email marketing campaigns, social media postings, website management, marketing collateral development, product photography, and packaging creation. 

• Makes equipment repairs as needed;  Assists with packaging and deliveries as needed.

• Assists the CEO with corporate and wholesale sales development. 

• Independent problem solving skills are very important, must think and act like an owner, and be able to work independently without close supervision.

• Understands business math and computer operating techniques. Positive input and ideas to achieve better results and higher productivity are welcome and expected.

• Helps create a positive work environment that is focused, stimulating and enjoyable.

REQUIRED QUALIFICATIONS:

• Focus, positive attitude and desire to be a key part of the senior management of a fast-growing, confectionery company with a 14+ year history of success in San Francisco;  You should have a positive attitude, always looking for the good in people and processes, and chipping in when required without being asked.

• Bachelors degree in business, marketing, or a related field, or at least 5 years or more experience in the business management of a small company, preferred;  Demonstrated success in leading a division or company’s financial management with a high level of proficiency;

• At least intermediate level of proficiency with Quickbooks and/or inventory management ERP systems (cloud-based or desktop);

• Extreme attention to detail, superb organizational skills, and an above-average ability to multitask;

• Clear and frequent communicator, ability to work with people of various personalities and resolve conflicts as needed;

• Must be fluent in English and able to work in the U.S. legally with proper Form I-9 documentation.

Please email a cover letter and resume to careers @ fevechocolates.com , and tell us why you think you’re the perfect fit for this exciting position at Feve … we’d love to hear from you!

Or drop off in person at our new factory at 2222 Palou Avenue, San Francisco, CA 94124 between 10 am and 5 pm.

Additional Compensation:

·         Bonuses, including performance and holiday bonuses

·         Free Chocolate Allowance!

·         Paid time off

·         Retirement Plan

·         Predictable schedule, with no evenings or weekend work