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Mortgage Servicing Specialist

Fidelity Loans

Mortgage Servicing Specialist

Torrance, CA +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    Fidelity Mortgage Lenders, Inc. has been funding real estate loans in Southern California since 1971. Founded as Fidelity Home Loan Co. Inc., we originally specialized in residential equity loans, and later expanded in to commercial lending. We make loans on both commercial and residential properties in the state of California, providing first trust deeds, refinances, and/or purchases. Now in our fifth decade, Fidelity Mortgage provides loans to borrowers which larger institutions are unable to fund. We grew by responding to the needs of a changing real estate marketplace while serving a growing community of property owners and investors. Our reputation for fairness and reliability brings us referrals from our borrowers and other professionals. As a result, we service a network of real estate brokers, attorneys, accountants and business managers who seek our professional help for their clients. All of our combined departments work together to completely service loans. From loan advisers to escrow officers to loan servicing, there is only one goal… our clients’ total satisfaction.

    THE ROLE: We are seeking a candidate with knowledge of commercial lending to be part of our loan servicing team.

    RESPONSIBILITIES:

    • Service Loans
    1. Monthly payments processed and scanned
    2. Monthly check to investors
    • Collections
    1. Track and file late notices
    2. Read fees and statements, and conduct appropriate follow-ups
    3. Use judgement to escalate concerns to immediate Manager or to the Company’s Chief Operating Officer
    • Insurance
    1. Read and understand Property Fire Insurance
    2. Track insurance notifications
    3. Monitor requisite insurance on properties
    4. Communicate to investors and property owners
    • Customer Service with Investors and Borrowers
    1. Answer general questions, and display problem-solving skills
    • Update “The Mortgage Office*” loan servicing software system
    1. Scan and organize customer documents
    2. *Fidelity will supply training for The Mortgage Office

    QUALIFICATIONS:

    • ~3 years Real Estate Loan Service Specialist
    • Experience with mortgage service software
    • Familiarity with foreclosures
    • People skills and rapport with borrowers, customers
    • Computer skills: proficient in Word, Outlook and excel.
    • Able to manage multiple projects, deliverables, milestones, and schedules
  • Locations
    Torrance, CA • Los Angeles, CA