Fidessa Support Analyst

T

Talan

Fidessa Support Analyst

New York, NY
Full Time
Paid
  • Responsibilities

    Job Description

    We are seeking a Fidessa Support Analyst with solid experience in listed options trading environments. This role involves daily interaction with traders and sales on the options desk , ensuring the reliability of front office systems and rapid issue resolution in a fast-paced environment.

    _ Role and responsibilities_

    • Provide L1/L2 production support for the Fidessa platform used in listed options trading.
    • Monitor trade flows, order routing, drop copies, and exchange connectivity.
    • Work closely with traders and sales to troubleshoot real-time issues.
    • Coordinate with development and infrastructure teams during incidents, releases, and upgrades.
    • Maintain documentation (runbooks, procedures, FAQs).
    • Communicate clearly with stakeholders during incidents and planned outages.
    • Ensure compliance with internal IT policies and regulatory requirements (e.g., CAT reporting).

    #LI-MONARAKI

  • Qualifications

    Qualifications

    Competencies required

    Must-have:

    • 3+ years' experience in a trading floor support role, ideally with listed options.
    • Deep understanding of Fidessa OMS/EMS and its application to options workflows.
    • Familiarity with US options market structure, exchanges (CBOE, ISE, etc.), and routing logic.
    • Solid SQL skills and comfort with UNIX/Linux environments.
    • Strong communication and incident management skills.

    Nice-to-have:

    • Experience with regulatory reporting (CAT, OATS).
    • Knowledge of network and FIX protocol troubleshooting.
    • Background in scripting (e.g., Python, Shell).
    • ITIL certification or familiarity with ITSM tools (Jira, ServiceNow).

    Technical skills required:

    • Competency in SQL and databases (Oracle, MicrosoftSqlServer, Sybase)
    • Knowledge on Client/Server application
    • Comfortable working on Windows/Unix environments
    • Network experience
    • Agile development methodologies and tools (Jira, Service Now, GIT)

    Company’s Benefits

    At Talan, we invest in our employees' well-being and empower them with benefits, including:

    • The yearly salary range for this role is USD 90.000-140.000
    • 401(k) retirement plan with company matching
    • 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
    • 8 paid holidays + 5 sick days + 2 personal days per year
    • ❤️‍Company health, dental, and vision insurance plans + FSA
    • Voluntary STD and LTD
    • Commuter/transit benefits

    All your information will be kept confidential according to EEO guidelines.