Job Description

Job Purpose:

Function as the key technical expert for customers and sales channel for test sockets/contactors/interposers, thermal and non-thermal lids/actuators as well as support plates. Focus on increasing both the quantity and quality of our SEMI sales to customers through technical expertise and assistance in current sales efforts, as well as innovation for new product development. Regularly visit customers and conducts product application training and support for internal personnel and customers.

Responsibilities:

Responsible for the timely and accurate completion of tasks in several areas of applications engineering:

• Accompany sales staff on visits to customer sites to identify and understand customer needs
• Document all customer mechanical, electrical, and thermal requirements for each project
• Qualify and Communicate product opportunities
• Collaborate with Engineering to drive “designs wins” based on best technical solution
• Review assembly and sub-assembly drawings to ensure solution meets customer requirements
• Facilitating corporate standards and cost efficiencies
• Driving growth within our product segment(s)
• Maintain and communicate understanding of technical trends driving our markets and competition as well as track customer roadmaps
• Help to define new products and new applications
• Develop detailed specifications and application notes for new products; contribute content to technical collateral materials
• Maintain customer file sets which include status report, design rules, cross references, and roadmap for use by global FAE’s and other departments
• Support field issues and repairs themselves, with local machine shop or factory
• Initiate Eng Change Requests to address new customer standards or resolve issues
• Educate sales staff or any other internal/external personnel about both new and existing products
• Compliance and participation in all Smiths Interconnect EHS programs, policies, procedures and training requirements

Qualifications

Technical Knowledge, Skills and Abilities:

• Well-organized and self-motivated
• Ability to identify and support change and continuous improvement
• Ability to maintain customer accounts and sensitive information with discretion and confidentiality
• The understanding and recognition of the organizations commercial environment and positioning themselves, their role and their actions to support the organizations commercial success.
• The ability to engage, challenge and work effectively with others both internal and external
• Possess strong written and verbal skills including public speaking and presentation
• Knowledge of the market; techniques and principles.
• Ability to work directly with customers on resolution of complex technical issues
• Provide innovative solutions to complex problems
• Familiar with Solidworks CAD software and PDM
• Ability to complete Monte Carlo alignment analysis via Minitab a plus
• Ability to complete Structural FEA using Solidworks a plus
• Understanding of PCB’s as it relates to Smiths products
• Ability to debug mechanical, thermal, electrical issues at customer site

Travel %: Must be willing to travel locally approximately 40% - 50% of the time

Security: Please State if US Citizen or permanent Resident Required – Yes, it is required

Planning and Decision Making:

• Ability to manage many projects, tasks, and meet deadlines
• Responsible for making final technical decisions and approvals for projects
• Ability to exercise sound judgment in making business decisions

Impact and Scope:

• . Responsible for individual customers in Americas region as well as coordination with global counterparts related to non-Americas customer sites and subcontractors.

Identified training mandatory for the role to be completed competently.

• Bachelor’s degree in mechanical or electrical engineering and/or direct professional experiences in a related background of 3-5 years required. On the job training will also be provided .
• Ability to effectively use all Microsoft Office products-Outlook, Excel, Word, PowerPoint, Teams.

Key Internal & External Stakeholders & Relationships

• External: Direct customers as well as customer equipment vendors such as ATE tester, handler and prober.

Internal: Sales, CSR, RD&T/Eng, QA, PLM are primary and most other Smiths departments as needed.

Other Requirements:

• Ability to use manual and electric hand tools, microscopes, and have fine motor skills for spring probe replacement and/or repairs.

Additional Information

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)