JOB DESCRIPTION:

Leadership:

• Foster an environment where the FCS team feels respected and can pursue their careers with passion.
• Build company loyalty and offer the FCS team their own leadership - “we got your back.”
• Demonstrate effective change leadership as we address the evolving service model.
• Field based position: lead through field rides, one on ones, and group meetings
• Perform administrative duties such as expense management and inventory control.
• Talent Management
• Ensure clinical competency of the FCS team.
• Provide advanced clinical support when needed.
• Work with RSD to recruit and hire new team members.
• Provide ongoing performance feedback and annual reviews.
• Align FCS team with sales messaging.
• Develop future leaders and salespeople.

  Service Model Evolution:

• Develop and implement strategies to increase service efficiencies.
• Partner with sales team to coordinate service efforts.
• Focus on technological solutions to service requirements.
• Lead collaborative efforts with customers to reduce service needs.
• Optimize clinical headcount utilization.

  Sales Partnership:

• A close partnership with the RSD is essential.
• Collaborate on FCS role in sales messaging.
• Collaborate on recruitment/optimization.
• Discuss Sales Rep/FSC teamwork issues.
• Collaborate on medical education events.

  FCM Candidate Traits:

• Must demonstrate positive servant leader traits.
• Able to provide outstanding clinical support.
• Must be highly organized.
• Outstanding work ethic required.
• Needs to accept this is a customer facing field-based position.
• Great clinical trainer, public speaker
• Sales rep or FCS – must have field experience.
• FCM will not be on call and will not provide regular clinical service.
• Will not carry inventory.