Benefits:
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Dental insurance
Health insurance
Vision insurance
What is Batbox?
Batbox is a sports technology company reinventing how the world plays, experiences, and connects through baseball. By blending immersive gameplay, data-driven technology, and scalable business models, we are building a global ecosystem that makes baseball accessible, social, and unforgettable. From our flagship venue in Addison, Texas, to a rapidly growing network of licensed installations and stadiums across North America and beyond, our proprietary platform powers a unified player experience. Whether it’s through our real-time analytics or our world-class hospitality, we invite everyone to step up to the plate. Join us as we scale the future of sports entertainment.
Who We’re Looking For
Based in Dallas this Field Installation Technician role (requiring ample travel for baseball simulator installations) will be on the front lines of our simulator expansion. You will install simulators across the USA (for clients, partners and showroom builds at trade shows like IAAPA), will troubleshoot simulator hardware issues, support inventory and logistics and you will provide on-site training for how to use our simulators.
This isn't an IT Tech role - in this role, you will be using hand tools to construct the baseball cage fittings, as well as mounting heavy-duty impact screens, assembling structural steel frames, and performing precise physical calibrations of tracking sensors and projectors.
Your commitment to our core values of Be a Good Person, Amp the Experience, Lead Together, & Level Up and your dedication to our pillars of Craft Legendary Experiences, Powered by People, Build for the Future, & Beyond the Game will contribute to a future that's innovative and beyond the ordinary.
Your Impact
Simulator Installation & Field Support: Conduct full simulator installations from enclosure assembly and tech mounting to software calibration and testing - ensuring every Batbox simulator is perfectly built, powered, and game-ready on site.
Client Support & Troubleshooting: Troubleshooting hardware and software issues, resolving escalated tickets, and ensuring seamless communication with HQ to deliver fast, effective solutions.
Venue & Partner Simulator Training: Act as the simulator training lead regarding simulator operation, maintenance, and gameplay. Involves delivering clear instructions, resources, and hands-on support to ensure a smooth onboarding or training experience.
Internal Projects, Expos & Showrooms: Build and install demo simulators for the HQ showroom, trade shows, and expos (for example, IAAPA). Involves ensuring fast, polished setups for high-impact marketing and product events.
Site Preparation & Pre-Installation Readiness: Perform advance site evaluations to confirm installation readiness, including accurate measurements, power requirements, structural conditions, and access logistics. Work closely with stakeholders to ensure the space meets all technical and physical specifications prior to simulator deployment.
Inventory, Shipping & Logistics: Manage shipping, receiving and logistics of simulator components. Involves tracking, coordinating with vendors and the ops team, and using internal systems to stay organized.
Qualifications
You have 1–7 years experience in technical field service hardware installation with exposure to troubleshooting both hardware and software. This could include: former military technical specialists, experiential entertainment technicians, experiential marketing/trade show build technicians, and construction-minded problem solvers who enjoy tech. Previous experience installing AV equipment or other other interactive display technology preferred.
Basic networking knowledge (Wi-Fi, routers, Ethernet) and familiarity with mounting displays, sensors, and projectors.
You're experienced using hand and power tools and working with materials like wood, steel, and framing components.
You have experience managing customer escalations, resolving customer issues
You may have some familiarity with shipping and logistics
You’re proactive and adaptable, able to lead training sessions, spot potential site issues early, and respond quickly to ensure smooth installations.
Strong communication is important - you’re comfortable speaking with clients and guiding teams through training or setup.
You’re open to traveling 50–70% of the time across the U.S. and thrive in hands-on roles, highly autonomous roles - whether that’s installing a Batbox simulator, setting up at a trade show, or launching a new venue.
Physical Requirements / Work Environment: This role requires the ability to safely lift and carry 50+ lbs, use hand and power tools for extended periods, and work in active installation environments. Work involves frequent standing, bending, squatting, and climbing, including regularly ascending/descending ladders up to 12 feet. The role also involves exposure to noise typical of installation sites.