Job Description
Field Operations Supervisor
Manage and control all the activities executed by Field Services.
Optimize the use of the resources assigned to the different activities in Field Services and provide the required productivity improvements achieving the committed SLAs.
REQUIREMENTS
Knowledge in processes and methodology proposed by Client
•Service management tools.
•Elaboration of procedures and technical manuals.
•Knowledge of ITIL.
RESPONSABILITIES:
• Coordinate, control, and manage the Incident and Maintenance Service to ensure client's end user incidents are met
• Organize Field service area to assign and schedule work to field service resources for incidents resolution.
• Manage technical escalations with client Service Now owner.
• Coordinate with client's Service Owner and Communication office to effectively communicate incidents that may affect an extensive user population.
• Coordinate with the client's Excellence Office to define and implement proactive tasks, Focus on Top10 incidents in the area.
• Implement strategies for effecting change, controlling change, and helping people to adapt to change.
• Management and maintenance of the business processes used to create, manage, disseminate, share, and use the information.
• Management of creating, using, sharing, and maintaining the knowledge and information of the organization.
• Create and maintain an environment where people can perform to their best and produce the highest-quality work most efficiently and effectively.
Company Description
PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market.
Our average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.
PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market.\r\nOur average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.