Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Job Summary:

The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians. This role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers regarding service timing. Coordinator 1 focuses on standard scheduling tasks, established procedures, and consistent communication to support the service department.

Essential Duties:

· Answer incoming calls and log service requests accurately

· Schedule service appointments based on technician availability and standard procedures

· Provide customers with clear explanations of scheduling expectations and next steps

· Record call details, technician updates, and relevant notes in company systems

· Assist technicians by confirming addresses, time windows, and basic job information

· Monitor scheduled calls and notify the team of potential delays or changes

· Support the dispatch and customer service teams with documentation and updates

· Learn routing procedures, company systems, and scheduling rules

· Provide professional and timely communication to customers and internal teams

· Follow all office procedures and service department guidelines

· Any other duties as assigned

Qualifications:

· Previous experience in a customer service or administrative role preferred

· Strong verbal communication skills

· Ability to work in a fast paced environment

· Proficiency with computers and basic scheduling tools

· Strong organizational skills

· Attention to detail in documentation

· Ability to remain calm and supportive during customer interactions

· Willingness to learn routing processes and service department procedures

Physical Requirements:

· Ability to sit at a computer for extended periods

· Regular use of phone systems and office technology

· Ability to lift up to ten pounds for occasional office related tasks

Work Environment:

· Office setting within a busy service department

· Fast paced environment with constant communication needs

· Regular interaction with dispatchers, customer service staff, technicians, and leadership

· Work requires managing shifting priorities and time sensitive requests