Job Description

Our continued growth and success has allowed us to provide exciting career opportunities for passionate, customer focused, and highly motivated individuals. We are currently seeking a Field Service Engineer to join our team. This is a great opportunity for someone with medical equipment service experience who enjoys working independently and contributing your skills to ensure we deliver the highest quality mobile surgical technology solutions to our clients.

Primary Responsibilities:

• Maintain, repair and calibrate surgical lasers
• Visually inspect, repair and perform calibration on equipment; ensure safety, proper operation, physical completeness and aesthetically pleasing exterior of equipment prior to releasing the machine for use
• Perform preventative maintenance on all equipment, ensuring optimal operation
• Inventory and order repair parts, and ensure back up supplies are available for efficient repair of equipment
• Follow proper safety procedures for equipment repair and usage
• Contact manufacturing representative for repair instructions or when requesting on-site assistance
• Maintain proper flow of information regarding laser repair / progress status
• Communicate with company Service Engineers, Operations Personnel, and Management in an effective and timely manner when needing assistance in obtaining parts or contacting for 3rd party repairs
• Follow up with technicians following a repair to insure equipment functioned properly
• Communicate with operations when equipment are operational/ready for service or out of service/inoperative/non-functioning
• Complete timely and detailed Service Reporting, to include:
  • Maintenance & PM documentation, to maintain an accurate account of each service event
  • Purchase order and parts requests and packing slip submittal
• Participate in continuing education of new equipment as necessary
• Assist in training new service engineers on repair and operation of equipment

Qualifications

Required:

• An Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or combination education and equivalent experience is accepted.
• Relevant knowledge of electronics/electrical assembly and wiring.
• Strong understanding / knowledge of electronics and electrical assembly and wiring.
• Proven to read, analyze and interpret technical procedures and/or governmental regulations.
• Assist and support customers in a professional manner
• Ability to establish and maintain effective working relationships with customers, internal and external associates and management
• Excellent communication skills and the ability to deal effectively with customers in the English language as necessary.
• Competent with Microsoft Office – Word, Excel and Outlook
• A positive attitude with a strong customer service mindset.

Experience:

• Two plus years’ experience in field service and customer support.
• Two plus years’ experience in PC building, repairing and diagnostic testing.
• Two plus years’ experience in installing software on PC’s.
• Experience with packaging and or printing machinery a plus
• Experience engaging with customers in a service delivery environment
• Experience in electronic system troubleshooting a plus.
• Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits.
• Working knowledge of basic test equipment such as oscilloscopes and voltmeters.
• Knowledge of computer hardware and configurations.
• Ability to read schematics

Work Environment:

• Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures.
• Ability to work in an open office environment as well as industrial customer worksites.

Travel:

• Willing to travel for at least 70% of the time, domestic and internation travel based on a flexible schedule; includes weekends and/or holiday travels.
• Ability to obtain a passport.

Driving:

• Ability to drive without restrictions in residency country.

Additional Information

Pay Band

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated annual base pay range for the Field Service Engineer position is $25.67 to $32.46. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Why work for us:

Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.

What we offer:

• Comprehensive medical, dental, and vision plans with 100% employee premium coverage
• 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
• 401(k) with 100% match on the first 4% of your contributions
• 8 weeks of fully paid parental leave for eligible employees
• Up to 4 days of paid bereavement leave to support employees during personal loss
• Employee Assistance Program supporting mental, emotional, and financial well-being
• Inclusive culture that values diversity, well-being, and teamwork
• Global career growth opportunities with strong internal promotion record

Proud Gold Level 2024 & 2025 Cigna Healthy Workforce Award recipient

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.