SUMMARY

As a Field Service Engineer, you will collaborate with our customers to provide technical hardware instruction and assistance regarding the installation, operation, and maintenance of electrical control systems.

RESPONSIBILITIES

• Comprehend customer requirements and make appropriate recommendations
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Manage all onsite installation, repair, maintenance and test tasks for electrical controls hardware and related software
• Work with customers in the early design stages to understand, spec and configure solutions prior to installation
• Document the functional and, sometimes, technical design of the system
• Maintain a working log detailed all required system updates, as well as the date of completion
• Coordinate and setup training classes and train end users on best practices, maintaining consistency across users
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands

REQUIREMENTS

• 3+ years of experience with electrical control panels
• Machine electrical background. Hardwired controls, digital and analog I/O knowledge and the ability to read electrical schematics and P&ID’s
• PLC Programming experience
• Networking (Ethernet, ControlNet, DeviceNet, etc.) experience is desired
• Proficiency in machine automation, mechanics and electronics
• High school diploma
• Curious mindset translating to key discovery skills (questioning & listening to understand) with the ability to identify problem areas (pain points).
• Provide technical hardware instruction and assistance to customer representatives regarding installation, operation, and maintenance
• Strong verbal/written communication and documentation skills
• Interpersonal skills with the ability to build effective working relationships with internal cross-functional teams and external customer teams in a variety of domestic and international offices across all levels of the organization