Field Service Technician - Packaging Equipment

My client is a highly established and well-respected manufacturer and distributor of customized packaging solutions, offering a unique, patented technology within shrink, stretch, tape, and film applications. They provide end-to-end packaging, labeling, and automation solutions to a wide range of industries and are known for an outstanding culture - employees simply don’t leave.

Due to continued growth, they are looking to add a Field Service Engineer/Technician in the New England region, preferably based in CT, RI, or MA. This position requires regional travel (regional to New England only) with an expectation of a maximum of about 8 overnights per month.

This is a highly autonomous role responsible for:

• Handle all installations for The Rapid Bander® which in most cases are fairly simple and quick, but occasionally require metal fabrication - cutting and drilling.
• Assist with system demonstrations at our demonstration facility and/or at customer sites.
• Interface with Sales and other Technical Support Team Members to strategize and execute successful sales, demonstration, installation, and after sales support.
• Fabricate customized apparatus’ components for unique system installations.
• Work with designated stretch wrap system manufacturer to design semi and/or fully automated pallet wrapping lines that can include conveyors and other essential and adjunct processing line components.
• Install or assist with installation of Tape Machines.

Required Background:

• 5+ years of work experience in a hands-on technical/maintenance role.
• Hands-on experience with stretch wrap systems including equipment demos, installation, and service.
• Experience working around hydraulics, PLCs and VFDs (Variable Frequency Drives). Not programming them, but installation and basic maintenance.
• Exceptional electrical skills (multimeters, fuses, wiring and cables, powered equipment troubleshooting, etc.)
• Basic metal working and fabrication skills – cutting, drilling, and fabricating (small parts as needed).
• Strong experience in equipment installation and after sales service.
• Comfortable with basic Microsoft Office software and email (for internal company communications).
• Strong Verbal Communication Skills in one-on-one and group settings.
• Experience in training client customers on new equipment on-site.
• Driven and dedicated with a willingness to work hard and put in the extra effort as needed.
• Ability to work independently with limited supervision and to set and prioritize goals and tasks, and to manage multiple projects simultaneously and effectively.
• Able to lift and carry up to 55 lbs. (a heavy roll of film).
• Valid Driver’s License and Proof of Insurance. Good driving record.

If you’re a hands-on service professional looking for long-term stability with a company that truly values its people, let’s connect!