Job Description

About the role

As Field Service Manager – Americas, you ensure safe, high-quality, and efficient field services that drive customer satisfaction. You lead a team of Field Service Technicians across the region and act as the voice of the customer, collaborating with Sales, Product, Finance, and Customer Service to continuously improve service delivery.

What you will do

• Lead and develop a team of Field Service Technicians, ensuring training, qualifications, and safe operations
• Foster a strong safety culture
• Plan and coordinate field service activities to meet customer expectations
• Serve as primary contact for customer issues and escalations
• Define and maintain service standards, processes, and policies
• Monitor KPIs and feedback to drive continuous improvement
• Manage budgets, work orders, and support service business growth

Qualifications

What you bring to the team

• Strong technical expertise and ability to support complex systems
• Hands-on, collaborative leadership style
• Customer-focused with a commitment to service excellence
• Executional discipline, resilience, and adaptability
• Degree in Mechanical, Electrical, Environmental Engineering, or related field; industrial/recycling experience is a plus

Additional Information

Ready to make an impact?

If you are interested in this opportunity, please submit your updated CV.

We are looking forward to your application!

*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.