Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Field Service Manager / Operations Manager – New England Region Full-Time Base Salary ~$150,000 + performance bonus

We are the fastest-growing commercial HVAC/R services company in New England, delivering high-quality, reliable heating, ventilation, air conditioning, and refrigeration solutions to businesses across the region.

We need a proven leader who comes directly from the HVAC/R field service world to take ownership of our field operations and become the operational backbone of the company.

What You Will Own

Lead, coach, and hold accountable a growing team of commercial HVAC/R technicians

Run daily dispatching, job prioritization, route optimization, and workload balancing

Enforce consistent processes for estimating, invoicing, job completion, and client updates

Serve as the primary escalation point for clients and technicians during service delivery

Track and improve key metrics (first-time fix rate, response time, technician utilization, profitability)

Oversee parts inventory, vehicle/equipment readiness, and vendor coordination

Drive safety compliance, technician training, and continuous process improvement

Report directly to the CEO and help shape the next phase of rapid company growth

Must-Have Qualifications

7+ years of direct HVAC/R field service experience (commercial preferred)

Proven history leading and managing HVAC/R technicians in the field

Deep understanding of dispatching, estimating, invoicing, parts ordering, and client communication in HVAC/R

Strong administrative and organizational discipline

Comfortable using field service management software (specific platform not critical)

EPA certification (or equivalent) strongly preferred

Valid driver’s license and ability to be in the main office 9–5 (strong preference for in-office presence in Massachusetts; very strong remote candidates may be considered)

What We Offer

Base salary around $150,000

Performance bonus

Full benefits (health, dental, vision, 401(k) with match, PTO)

Professional development and training support

Direct influence on a fast-growing company with real upward trajectory

This is not a corporate or general operations role. We are looking for someone who has lived and breathed commercial HVAC/R field service, understands the nuances of parts, estimates, dispatching, and technician performance, and can bring immediate discipline and structure to a high-growth environment.

If you have a strong HVAC/R field service leadership background and want to help scale one of the fastest-growing companies in New England, we want to talk to you right away.