Clearance Requirement: Active Secret Clearance is required to start

Travel Requirements: 60%

Location: Norfolk, VA

SUMMARY: WR has an opportunity for two (2) Field Service Representative, Lead (NAVCERT) positions. These roles offer an exciting and challenging opportunity to represent the Navigation Systems In-Service Engineering Activity (ISEA) in conducting Navigation Certifications (NAVCERT) aboard U.S. Navy ships.

Position responsibilities will include, but are not limited to the following:

• Conduct dockside and at-sea tests; analyze collected data and identify and resolve installation, technical, and procedural issues.
• Provide expertise to resolve navigation system interface issues with other shipboard systems and assist in developing and updating required documentation and procedures.
• Travel to sponsor sites as a technical representative; conduct field tests, interpret and evaluate field data, and serve as a liaison with industrial, governmental, and other sponsors.
• Prepare status, progress, and final project reports describing results of field experiments and/or inspections.
• Light-off, configure, test, troubleshoot, and operate primary systems and peripheral equipment in support of projects.
• Verify functionality of newly installed equipment and evaluate system performance under actual operating conditions.
• Continuously develop skills related to new technology and systems relevant to ongoing and anticipated projects.
• Maintain and seek improvements to test procedures and processes for maximum efficiency, safety, and quality.
• Provide oversight and on-the-job training to lower-level technicians.
• Provide input to Project Managers for proposals and Statements of Work.

Candidates must possess the following knowledge, skills, and experience:

• High school diploma or GED
• Technical training in U.S. Navy Navigation Systems.
• Five (5)+ years of hands-on experience with U.S. Navy Navigation equipment and systems, including experience in at least three (3) of the following four (4) areas:
  • Systems Requirements
  • Operational Requirements
  • Test & Evaluation
  • Training
• Recognized expert demonstrating industry and public service leadership in U.S. Navy Navigation equipment and systems.

The selected candidate will be required to pass a pre-employment third-party background check which may include verification of any of the following: Employment history; Education and/or certifications; Criminal history; Driving Records; Other records or information related to the candidate’s suitability for the position.

Benefits Offered: WR offers a comprehensive benefits package for eligible employees including Medical, Dental, Vision, 401(k), Paid Time Off, Company Paid Holidays, Life Insurance, Short- and Long-Term Disability, Flexible Spending Account, Employee Assistance Program, and Tuition Reimbursement.

WR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, traits associated with race, color, citizenship status, national origin, ancestry, genetic information, creed, sex, sexual orientation, gender identity or expression, pregnancy, childbirth, or related medical conditions, including lactation, age, religion, marital status, physical or mental disability, veterans’ status, or any additional factors that are protected by law. EOE/Veteran/Disability. Please see https://wrsystems.com/our-responsibility/ for more information.

Required Skills

Required Experience

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge/Skills/Abilities

Ability to communicate effectively in English language, both verbally and in writing with customers and employees of the organization.

Ability to read and interpret documents such as instructions, correspondence, memos, safety rules, and procedure manuals.

Mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Demonstrated ability to handle multiple tasks simultaneously, set priorities and manage time effectively.

Strong customer orientation with excellent interpersonal communication skills.

Customer focus and adaptability to different personality communication styles.

Strong analytical and problem solving skills.

Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Detail oriented with excellent organizational skills.

Working knowledge of computer operating system.

Strong knowledge of manufacturer’s warranties and policies; and demonstrated ability to sell.

Ability to adapt and remain calm under pressure in a fast paced, changing environment.

Ability to show compassion/empathy to internal and external customers.

Ability to serve a constant stream of customers.

Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation. Ability to deal with people in an uplifting manner; ability to solve problems; ability to be a quick thinker, research and troubleshoot.

WORKING ENVIRONMENT / PHYSICAL REQUIREMENTS

Regularly sit while answering phones and stand when talking to a customer in person. Regularly use hands and fingers to handle, control or feel object tools or controls; regularly repeat the same movements when entering data; regularly speak clearly so listeners can understand; regularly understand the speech of another person; frequently focus on one source of sound and ignore others. Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer. May sit or stand for an extended period of time depending on the task being performed; uses hands to handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 50 lbs when inspecting merchandise. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER DUTIES

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Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.