Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Field Service Technician – Founding Role

ARES Scientific | Accelerating medical breakthroughs with innovative solutions

Some people design systems.

Others install and maintain them.

This role does both while helping build an entire service organization from the ground up.

At ARES Scientific, we partner with leading hospitals, universities, and research institutions to design and deploy the laboratory infrastructure that powers modern science. From high-performance cold storage systems and laboratory washers to pathology equipment and automation platforms, we help create the environments where discovery happens.

Every installation we complete supports scientists and clinicians working on the next generation of medical breakthroughs.

As ARES continues to grow, we are launching a Field Service Department to support the sophisticated systems we install across research and clinical environments.

We're looking for a Field Service Technician who enjoys solving technical problems in the real world — someone who thrives in the field, works well with their hands, and wants to help build the standards and systems of a new service organization.

This is not a ticket-driven service role. This is a builder role.

The Team You'll Join

While ARES Scientific is launching a new Field Service Department, you won't be starting from scratch.

You'll work alongside a senior Service Technician who has been with the organization for over 15 years, as well as a Director of CX who has been leading technical installations for the same amount of time, bringing deep experience with laboratory environments, equipment logistics, and customer relationships.

Together, you'll combine hands-on field expertise with institutional knowledge to help build a modern service organization that supports leading research and clinical facilities around the world.

What You'll Do

Lead Equipment Installations

Install Animal Care Systems products and ARES Scientific private label equipment across customer facilities

Perform mechanical assembly, system setup, and installation verification

Coordinate installation logistics with customer facilities teams

Conduct system commissioning and client walkthroughs

Room Layouts & Site Preparation

Assess customer spaces and evaluate room layouts for optimal equipment placement

Review facility drawings and work from installation plans

Identify and solve space, utility, and access challenges in the field

Coordinate with contractors, facilities teams, and project managers to prepare installation sites

Client Training & Support

Provide post-installation training and operational walkthroughs

Support clients during equipment startup and integration

Ensure installations meet ARES quality and safety standards

Help Build the Service Organization

Contribute to developing ARES Scientific's service capabilities

Help establish service standards, documentation, and installation protocols

Support expansion into servicing additional product lines and platforms

Field Operations

Travel to customer sites for installations and service visits

Maintain installation tools and service equipment

Document installations and provide technical feedback to internal teams

Qualifications

Required

3+ years of experience in field service, installation, technical support, or hands-on skilled trades

Strong mechanical aptitude and demonstrated hands-on technical skills

Ability to read technical drawings, layouts, and installation plans

Problem-solving ability and resourcefulness in the field

Excellent communication and customer-facing skills

Comfortable working with power tools, hand tools, and technical equipment

Valid driver's license and ability to travel

Preferred Experience

Laboratory or medical equipment installations

HVAC, refrigeration, or cold storage systems

Equipment setup and commissioning in regulated environments

Sterilization equipment or laboratory washers

Hospital or university laboratory facilities

Experience building or installing systems rather than just maintaining them

What We're Looking For

Humble — You take pride in hands-on work and aren't above getting your hands dirty to solve problems.

Hungry — You're eager to learn new equipment, new processes, and grow your technical skills.

Smart — You think critically about problems, ask good questions, and find practical solutions in the field.

Builder Mindset — You can't help but tinker, improve, and build — you're someone who loves the work itself, not just the paycheck.

Travel Requirements

Travel required for installations and service work

Estimated 30–60% travel, depending on project load

What Makes This Role Unique

Help build ARES Scientific's service organization from the ground up

Work directly with top hospitals, universities, and research institutions

Install advanced laboratory equipment and animal care systems

Combine hands-on technical work with real-world problem solving

Opportunity to grow into Senior Field Service Technician, Regional Service Lead, or Service Manager

About ARES Scientific

ARES Scientific provides innovative laboratory infrastructure solutions that support cutting-edge medical research and clinical work. Our systems are used by leading institutions around the world to improve laboratory performance, reliability, and efficiency.

By helping laboratories operate at their best, we play a small but important role in accelerating the scientific discoveries that improve human health.

If you're energized by solving real-world technical challenges and helping build something meaningful, we'd love to hear from you.

The First 12 Months in This Role

First 90 Days

Learn ARES Scientific's equipment portfolio and installation procedures

Support installations and begin participating in field deployments

Work closely with the senior service technician to understand operational workflows

Assist with site assessments and installation preparation

Months 3–6

Begin leading installations of core product lines

Conduct client walkthroughs and operational training

Support installation planning and project coordination

Help improve installation procedures and documentation

Months 6–12

Become a primary technical lead for installations

Help expand ARES service capabilities across additional equipment platforms

Contribute to building the foundation of ARES Scientific's service department

By the end of your first year, you will have helped establish the operational foundation of a growing service organization supporting laboratories around the world.

Some weeks will involve travel to new research facilities all over the world, problem-solving unexpected challenges in the field, or learning new equipment platforms. Other weeks may focus on planning, training, and improving service processes as ARES Scientific's service department continues to grow.

Compensation

Base Salary - $60k - $100k

Annual Performance Bonus – 5 – 10% of salary

Service revenue growth

Customer satisfaction

Installation efficiency

Travel Compensation

Hotels – Marriott properties paid by the company. Points held by the employee.

Flights – Company paid. Points held by the employee.

Mileage – IRS Rate (~0.67 mile)

Tools and Equipment Package

$4k - $8k budget

Sales Finder's Fee – Variable

Finder's Fee for sales assistance on site.

Health Insurance

HSA insurance plan. 70% covered by employer for employee portion. 50% paid for spouse and dependent

Retirement

Safe Harbor 401k match offered

Disability

Short and long-term paid by the company

Retention Bonus

Founding Service team members receive a $10k retention bonus after 3-years.